Contact Center Specialist

Handles inquiries and assignments through phone, email, chat, or fax. May assist other Specialists with specific questions, program knowledge. Escalates inquiries that require advanced expertise, as needed. Crafts internal and external communication (e.g. letters, emails, faxes) pertaining to assigned inquiries. Requests information and / or transactions from other departments to resolve customer inquiries. Researches / references H-E-B policies in order to accurately address inquiries. Assists in creating simple ad hoc reports using customer / Partner data. Relies on experience, instructions, and pre-established guidelines / procedures, and training from Sr Specialists and Lead.

According to JobzMall, the average salary range for a Contact Center Specialist in 3485 Fredericksburg Rd, San Antonio, TX 78201, USA is $36,000 - $48,000. The salary range can vary depending on the company, experience, certifications, and other factors.

H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.