Customer Service Assistant

Are you looking for a fulfilling career in customer service? Do you have a passion for helping others and providing exceptional service? Look no further, because H-E-B is seeking a friendly and dedicated Customer Service Assistant to join our team! As a Customer Service Assistant, you will play a vital role in creating a positive shopping experience for our customers. We are looking for individuals who are personable, detail-oriented, and thrive in a fast-paced environment. If you have a strong work ethic and a desire to make a difference in the lives of others, we want to hear from you!

1. Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
2. Answer customer inquiries and resolve any issues or complaints in a timely and efficient manner.
3. Maintain a thorough knowledge of company products, services, and policies to accurately assist customers.
4. Process transactions accurately and efficiently, including cash handling and utilizing POS systems.
5. Keep a clean and organized work area to ensure a positive shopping experience for customers.
6. Communicate effectively with team members and managers to ensure efficient operation of the customer service department.
7. Continuously seek opportunities to improve the customer service experience and suggest ideas for process improvement to management.
8. Stay up-to-date on current promotions and sales to effectively promote and upsell products to customers.
9. Assist in training new customer service team members and provide guidance and support as needed.
10. Adhere to all company policies and procedures, including safety and security protocols.
11. Handle customer inquiries and requests via phone, email, and in-person with professionalism and patience.
12. Maintain a positive and friendly attitude at all times, even in challenging situations.
13. Collaborate with other departments, such as sales and inventory, to ensure a seamless and positive customer experience.
14. Attend customer service training and workshops to continually improve skills and knowledge.
15. Assist with other tasks and duties as assigned by management.

According to JobzMall, the average salary range for a Customer Service Assistant in Kingsville, TX 78363, USA is $20,000-$25,000 per year. However, this can vary depending on the specific job duties, experience level, and company. Some Customer Service Assistants may earn more or less than this range. It is important to research the specific job and company to get a better understanding of the salary range.

H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.