H-E-B

Customer Service Assistant

H-E-B
Laredo, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

At H-E-B, we are looking for a friendly, organized, and dependable Customer Service Assistant to join our team. The successful candidate will have excellent communication and problem-solving skills and a customer-first attitude. If you’re passionate about providing exceptional customer service and have the necessary qualifications, we’d love for you to join us in delivering exceptional experiences to our customers every day.To be successful as our Customer Service Assistant, you will need to have:- High school diploma or equivalent- At least two years’ experience in a customer service role- Strong verbal and written communication skills- Excellent organizational and problem-solving skills- Ability to multitask and work well in a team environment- Knowledge of retail products and services- Positive attitude and friendly demeanorIf you think you’d be a great fit, we invite you to join us in providing customers with the exceptional service they deserve.

Responsibilities of a Customer Service Assistant:

  1. Greet customers in a friendly and professional manner.
  2. Respond to customer inquiries and resolve customer issues.
  3. Provide product and service information to customers.
  4. Process customer orders and payments accurately and efficiently.
  5. Upsell products and services when appropriate.
  6. Maintain accurate records of customer interactions.
  7. Monitor customer feedback and suggest process improvements.
  8. Work collaboratively with other staff to ensure customer satisfaction.
  9. Follow company policies and procedures related to customer service.
  10. Stay up to date with product and service information.
Where is this job?
This job is located at Laredo, TX, USA
Job Qualifications

  • Excellent Communication Skills

  • Ability To Work In A Fast-Paced Environment

  • Ability To Multi-Task

  • Knowledge Of H-E-B Products And Services

  • Excellent Customer Service Skills

  • Computer Proficiency

  • Pleasant And Professional Demeanor

  • Problem-Solving And Troubleshooting Skills

Required Skills

  • Communication

  • Time Management

  • Negotiation

  • Conflict Resolution

  • Listening

  • Empathy

  • Patience

  • Problem-Solving

  • Adaptability

  • Multi-tasking

  • Organizational

  • Interpersonal

  • Accuracy

  • Answering

  • Politeness

Soft Skills

  • Communication

  • Interpersonal

  • Leadership

  • Time management

  • creativity

  • Organization

  • self-motivation

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Assistant in Laredo, TX, USA is $26,000 to $30,000 per year. This salary range may vary depending on the employer and the individual's experience, qualifications, and skill set.

Additional Information
H-E-B is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 26th, 2023
Apply BeforeMay 22nd, 2025
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About H-E-B

H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.

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