H-E-B

Customer Service Assistant

H-E-B
Lubbock, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

At H-E-B, we’re looking for a friendly and reliable Customer Service Assistant to join our team. Our ideal candidate is a service-oriented individual who is passionate about providing an exceptional customer experience and building relationships with our customers. The successful candidate must be able to work well in a fast-paced environment and have an aptitude for problem-solving. If you are a people-person who loves making customers happy, this could be the perfect role for you!To be considered for this position, candidates must have a high school diploma or equivalent, at least one year of customer service experience, and excellent interpersonal and communication skills. We are seeking a personable and patient individual who is able to provide guidance and solutions to customers in a professional, courteous and efficient manner. If this sounds like you, please apply today!

Responsibilities:

  1. Greet customers in a friendly and professional manner.
  2. Assist customers with product and service inquiries.
  3. Help customers troubleshoot problems and provide solutions.
  4. Respond to customer complaints in a timely manner.
  5. Maintain a positive and helpful attitude at all times.
  6. Ensure customer satisfaction by providing accurate information and resolving customer issues in a timely manner.
  7. Accurately record customer information in the database.
  8. Monitor customer feedback and suggest ways to improve customer service.
  9. Remain up-to-date with knowledge of store products and services.
  10. Adhere to all safety and security procedures.
Where is this job?
This job is located at Lubbock, TX, USA
Job Qualifications

  • Excellent Communication Skills

  • Attention To Detail

  • Ability To Work In A Fast-Paced Environment

  • Ability To Multi-Task

  • Positive Attitude

  • Knowledge Of Customer Service Principles And Practices

  • Proficiency With Computers And Microsoft Office Software

  • Ability To Provide Exceptional Customer Service

Required Skills

  • Documenting

  • Listening

  • Empathy

  • Assisting

  • Patience

  • Problem-Solving

  • Multi-tasking

  • Upselling

  • Greeting

  • Analyzing

  • Resolving

  • Responding

  • Investigating

  • Interacting

  • Explaining

Soft Skills

  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • self-motivation

  • Teamwork

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Customer Service Assistant in Lubbock, TX, USA is $22,000 - $41,000. This range is based on the salaries of similar positions in the area. Salaries may vary depending on the individual's experience, qualifications, and other factors.

Additional Information
H-E-B is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 26th, 2023
Apply BeforeMay 22nd, 2025
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About H-E-B

H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.

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