H-E-B

Customer Service Assistant

H-E-B
Abilene, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to H-E-B, where we are dedicated to providing exceptional customer service to our valued shoppers. As a Customer Service Assistant, you will play a vital role in creating a positive and memorable shopping experience for our customers. We are looking for individuals who are passionate about helping others and have a strong commitment to providing top-notch service. If you thrive in a fast-paced environment and enjoy working in a team, we encourage you to apply for this exciting opportunity. Join our team and be a part of a company that values its employees and the community it serves.

  1. Greet and welcome customers with a friendly and positive attitude.
  2. Provide exceptional customer service by addressing customer inquiries and concerns in a timely and professional manner.
  3. Assist customers with finding products, making purchases, and completing transactions at the checkout.
  4. Maintain a clean and organized store environment to enhance the shopping experience for customers.
  5. Proactively approach customers to offer assistance and ensure their needs are met.
  6. Communicate clearly and effectively with customers to provide information about products, services, and promotions.
  7. Work collaboratively with team members to ensure efficient and smooth operation of the store.
  8. Actively listen to customer feedback and take necessary actions to resolve issues and improve customer satisfaction.
  9. Follow company policies and procedures to ensure the safety and security of customers and employees.
  10. Continuously strive to enhance product knowledge and stay up-to-date with store promotions and events.
  11. Handle customer complaints and provide appropriate solutions while maintaining a positive attitude.
  12. Assist with restocking shelves, organizing products, and maintaining overall store appearance.
  13. Flexibility to work in different areas of the store as needed.
  14. Adhere to all customer service standards and guidelines set by the company.
  15. Build and maintain strong relationships with customers to ensure their loyalty and return business.
Where is this job?
This job is located at Abilene, TX, USA
Job Qualifications

  • Excellent Communication Skills: A Customer Service Assistant At H-E-B Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Needs.

  • Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Retail Or Grocery Setting, Is A Desirable Qualification For This Job. This Shows That The Candidate Has A Good Understanding Of Customer Service Principles And Is Familiar With Handling Customer Inquiries And Complaints.

  • Strong Problem-Solving Skills: As A Customer Service Assistant, One Must Be Able To Think Quickly On Their Feet And Come Up With Solutions To Resolve Customer Issues. This Requires Strong Problem-Solving Skills And The Ability To Remain Calm Under Pressure.

  • Knowledge Of H-E-B Products And Services: A Good Understanding Of H-E-B's Products And Services Is Essential For A Customer Service Assistant. This Allows Them To Provide Accurate Information To Customers And Make Appropriate Recommendations.

  • Attention To Detail: Working In A Fast-Paced Retail Environment, A Customer Service Assistant Must Be Able To Handle Multiple Tasks While Paying Close Attention To Detail. This Ensures That Customer Orders Are Processed Accurately And Efficiently.

Required Skills

  • Communication

  • Time Management

  • Product knowledge

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • Customer Relations

  • Active listening

  • Teamwork

  • Computer

  • Problem-Solving

  • Adaptability

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Empathy

Compensation

According to JobzMall, the average salary range for a Customer Service Assistant in Abilene, TX, USA is between $27,000 and $35,000 per year. This range may vary depending on factors such as experience, qualifications, and the specific company or industry.

Additional Information
H-E-B is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 25th, 2024
Apply BeforeMay 22nd, 2025
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About H-E-B

H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.

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