Customer Service Assistant

Are you a people person with a passion for providing exceptional customer service? Look no further! H-E-B is seeking a friendly and energetic individual to join our team as a Customer Service Assistant. In this role, you will have the opportunity to interact with customers on a daily basis, helping them with their needs and ensuring a positive shopping experience. If you are a team player with strong communication skills and a willingness to go above and beyond for our customers, we want to hear from you! Keep reading for more details on the qualifications and responsibilities of this exciting opportunity at H-E-B.

1. Greet and assist customers in a friendly and professional manner.
2. Provide exceptional customer service by actively listening to and addressing customer needs and concerns.
3. Serve as a knowledgeable resource for customers, providing information on products, services, and store policies.
4. Handle customer inquiries, complaints, and product returns in a timely and efficient manner.
5. Maintain a clean and organized work area to ensure a positive shopping experience for customers.
6. Collaborate with team members to ensure efficient and smooth operations of the customer service department.
7. Uphold company standards and policies, including but not limited to, safety, security, and confidentiality.
8. Continuously strive to improve and enhance the customer service experience by implementing innovative ideas and suggestions.
9. Assist with cashier duties as needed, including processing payments, handling cash, and accurately counting and reconciling money.
10. Attend training sessions and workshops to stay updated on product knowledge and customer service techniques.
11. Communicate effectively with customers and team members, both verbally and in writing.
12. Proactively identify and address potential issues or concerns to ensure customer satisfaction.
13. Multitask and prioritize tasks to efficiently handle customer needs while maintaining a positive and welcoming attitude.
14. Adhere to all health and safety guidelines to ensure the well-being of customers and team members.
15. Perform other duties as assigned by the customer service manager or store manager.

According to JobzMall, the average salary range for a Customer Service Assistant in Wimberley, TX, USA is between $28,000 and $40,000 per year. This may vary depending on the specific job responsibilities, experience level, and company size. Some employers may also offer additional benefits such as bonuses, commissions, and healthcare benefits.

H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.