Dispatch Support Manager

Hawaiian Telcom is looking for a Dispatch Support Manager to join our team and help ensure customer service excellence. This individual will be responsible for managing the daily activities of a team of dispatchers and providing support to customers, technicians, and other stakeholders. The ideal candidate will have excellent communication skills, be highly organized, and have the ability to work with minimal guidance. If you have a passion for customer service and thrive in a fast-paced environment, we want to hear from you!The required qualifications for the Dispatch Support Manager role include: a minimum of 5 years of experience in a supervisory role; a Bachelor's degree in a related field; excellent problem solving and customer service skills; strong organizational and time management skills; and the ability to work well under pressure and manage multiple tasks simultaneously.

Responsibilities of the Dispatch Support Manager:

1. Oversee the daily activities of the dispatch team and ensure customer service excellence.
2. Provide support to customers, technicians, and other stakeholders.
3. Maintain excellent communication with all parties.
4. Organize and prioritize tasks for the dispatch team.
5. Monitor and evaluate the performance of the dispatch team.
6. Take action to resolve customer complaints and inquiries.
7. Ensure all relevant policies and procedures are followed.
8. Work with minimal guidance and take initiative to improve processes.
9. Develop and implement strategies to improve customer service.
10. Prepare and submit reports to relevant stakeholders.

According to JobzMall, the average salary range for a Dispatch Support Manager in Honolulu, HI, USA is between $58,000 and $90,000 per year. This range is based on the salary data of similar positions in the area.

Hawaiian Telcom, Inc., is the incumbent local exchange carrier or dominant local telephone company, serving the state of Hawaii. In 2005, Hawaiian Telcom Holdco, Inc., was formed by The Carlyle Group, following its purchase of the Hawaiian Telecom Inc. assets of Verizon Communications. Telcom, Inc., is the incumbent local exchange carrier or dominant local telephone company, serving the state of Hawaii.