Clinic Service Representative - Allegiance Pediatrics

Are you passionate about providing excellent patient care while being a friendly and welcoming face for a healthcare facility? Look no further – we have the perfect opportunity for you! Henry Ford Health System is seeking a Clinic Service Representative for Allegiance Pediatrics who will play a vital role in delivering exceptional service to our patients and their families. As a key member of our team, the ideal candidate will possess strong communication and organizational skills, as well as a warm and compassionate personality. Join our dynamic team and make a difference in the lives of our patients every day.

1. Greet and welcome patients and their families in a warm and friendly manner.
2. Provide excellent customer service by answering questions, addressing concerns, and assisting with scheduling appointments.
3. Maintain a professional and organized front desk area, ensuring a positive first impression for patients and visitors.
4. Communicate effectively with patients, families, and healthcare team members to ensure a smooth and efficient patient experience.
5. Verify patient demographics, insurance information, and collect necessary co-payments or payments for services rendered.
6. Schedule and confirm appointments for patients, ensuring that all necessary information is collected and entered accurately in the system.
7. Coordinate with other departments and healthcare providers to ensure timely and accurate delivery of services to patients.
8. Maintain patient records and handle all related paperwork in a confidential and secure manner.
9. Assist in resolving patient complaints or concerns, escalating to appropriate personnel when necessary.
10. Attend training and educational sessions to stay updated on healthcare policies, procedures, and technology.
11. Collaborate with team members to improve clinic operations and enhance the patient experience.
12. Adhere to all safety and infection control protocols to maintain a safe and clean environment for patients and staff.
13. Demonstrate empathy and compassion towards patients and their families, providing emotional support and addressing any special needs or accommodations.
14. Perform other administrative and clerical duties as assigned by the clinic manager.
15. Act as a brand ambassador for the healthcare facility, promoting a positive and welcoming image to the community.

According to JobzMall, the average salary range for a Clinic Service Representative - Allegiance Pediatrics in Jackson, MI, USA is $37,000-$44,000 per year. This may vary depending on factors such as the specific duties and responsibilities of the role, the level of experience and education of the individual, and the size and location of the clinic. It is best to research the specific job posting or contact the clinic directly for more accurate salary information.

The Henry Ford Health System is a comprehensive, integrated, non-profit health care organization in Metro Detroit. The corporate office is at One Ford Place, Detroit, Michigan. Henry Ford established the health system in 1915, and it is currently run by a 15-member board of trustees.