Director- Contact Center

The Henry Ford Health System is seeking an experienced and highly organized Director of Contact Center to join our team. If you are passionate about delivering exceptional customer service, possess strong managerial and organizational skills, and have a desire to lead a team of customer service professionals, then this is the perfect role for you!In this role, you will be responsible for overseeing the daily operations of the Contact Center, ensuring customer service excellence, and developing strategies to enhance customer satisfaction. The ideal candidate will bring to the table a minimum of five years of relevant leadership experience in a customer service environment, as well as a Bachelor's degree in a related field. We are looking for an individual with excellent communication skills, the ability to problem solve and think proactively, and a passion for driving customer service excellence. If this sounds like you, we'd love to hear from you!

According to JobzMall, the average salary range for a Director- Contact Center in Detroit, MI, USA is between $93,400 and $133,400. This range may vary depending on factors such as company size, location, and experience.

The Henry Ford Health System is a comprehensive, integrated, non-profit health care organization in Metro Detroit. The corporate office is at One Ford Place, Detroit, Michigan. Henry Ford established the health system in 1915, and it is currently run by a 15-member board of trustees.