Lobby Services Attendant

Henry Ford Health System is seeking a highly motivated and customer-oriented individual to join our team as a Lobby Services Attendant. As a Lobby Services Attendant, you will play a crucial role in providing a welcoming and efficient experience for all patients, visitors, and staff entering our facilities. We are looking for someone who is passionate about delivering exceptional customer service and has a strong attention to detail. If you are a team player with excellent communication skills and a desire to make a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity.

1. Greet and welcome patients, visitors, and staff entering the facility in a friendly and professional manner.
2. Provide information and directions to patients and visitors as needed.
3. Monitor lobby area and ensure it is clean, organized, and presentable at all times.
4. Assist with managing the flow of traffic in and out of the facility to ensure a smooth and timely experience for all.
5. Maintain a professional and helpful attitude when handling inquiries, complaints, or concerns from patients and visitors.
6. Follow established protocols for screening and admitting visitors and vendors according to hospital policies and procedures.
7. Monitor and maintain the safety and security of the lobby area, reporting any suspicious or concerning behavior.
8. Collaborate with other departments to coordinate patient and visitor needs, such as escorting patients to appointments or delivering packages.
9. Maintain accurate records of visitors and vendors entering and exiting the facility.
10. Attend regular trainings and meetings to stay updated on hospital policies and procedures.
11. Assist with other tasks or projects as assigned by supervisor.
12. Continuously strive to deliver exceptional customer service and create a positive experience for all who enter the facility.

According to JobzMall, the average salary range for a Lobby Services Attendant in Detroit, MI, USA is between $27,000 and $34,000 per year. This figure can vary depending on factors such as the specific job duties, experience level, and location within the city. Additionally, some employers may offer benefits and bonuses that can affect the overall compensation for this position.

The Henry Ford Health System is a comprehensive, integrated, non-profit health care organization in Metro Detroit. The corporate office is at One Ford Place, Detroit, Michigan. Henry Ford established the health system in 1915, and it is currently run by a 15-member board of trustees.