Patient Registration Representative

Welcome to Henry Ford Health System, where we are committed to providing exceptional patient care and promoting a culture of diversity and inclusivity. We are currently seeking a dedicated and compassionate Patient Registration Representative to join our team. As a critical member of our healthcare team, you will have the opportunity to create a positive first impression for our patients and their families by ensuring a smooth and efficient registration process. If you are a detail-oriented individual with excellent communication skills and a passion for helping others, we want you on our team!

1. Greet and welcome patients and their families in a friendly and professional manner.
2. Ensure a smooth and efficient registration process by accurately collecting and verifying patient information.
3. Explain registration procedures and answer any questions or concerns from patients and their families.
4. Verify insurance coverage and collect any necessary co-pays or payments.
5. Work closely with other healthcare team members to ensure accurate and timely patient registration.
6. Maintain patient confidentiality and adhere to all HIPAA guidelines.
7. Handle sensitive and confidential information with discretion and professionalism.
8. Keep accurate records of patient information and update as needed.
9. Assist with scheduling appointments and answering phone calls.
10. Provide excellent customer service to patients and their families, addressing any concerns or issues they may have.
11. Collaborate with other departments to resolve any registration or billing issues.
12. Keep up-to-date with insurance changes and updates to ensure accurate billing.
13. Attend trainings and meetings as required to stay updated on policies and procedures.
14. Maintain a clean and organized work area.
15. Demonstrate a commitment to diversity and inclusivity in all interactions with patients and colleagues.

According to JobzMall, the average salary range for a Patient Registration Representative in West Bloomfield Township, MI, USA is $32,000 to $40,000 per year. This may vary depending on factors such as experience, qualifications, and employer.

The Henry Ford Health System is a comprehensive, integrated, non-profit health care organization in Metro Detroit. The corporate office is at One Ford Place, Detroit, Michigan. Henry Ford established the health system in 1915, and it is currently run by a 15-member board of trustees.