Consumer Sales Support Analyst

Toronto, ON, Canada

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

We at Hewlett-Packard/HP are currently seeking a highly motivated and talented individual to join our team as a Consumer Sales Support Analyst. In this role, you will have the opportunity to provide excellent customer service and technical support for HP's consumer product line. The ideal candidate for this position should possess a strong customer service background, excellent verbal and written communication skills, and a desire to provide exceptional service to our customers. Additionally, you should be able to demonstrate the ability to think analytically and problem solve in order to find the best solution for our customers. The successful candidate must possess a Bachelor's degree in Business Administration, Computer Science, or a related field. Knowledge of HP products and services is a plus. If you are looking for an exciting and rewarding opportunity to join an established and successful team, then this is the job for you!

Responsibilities:

Provide excellent customer service and technical support for HP's consumer product line.
Communicate effectively and efficiently with customers via phone, email, and chat.
Troubleshoot customer inquiries and respond to customer requests in a timely manner.
Analyze customer needs and provide appropriate solutions.
Develop and maintain an in-depth knowledge of HP products and services.
Monitor customer satisfaction and identify areas for improvement.
Remain up to date on industry trends and new product releases.
Assist with the implementation of customer service initiatives.
Maintain accurate records and documentation of customer interactions.
Work collaboratively with other departments to ensure a positive customer experience.

Where is this job?

This job is located at Toronto, ON, Canada

Job Qualifications

Ability To Multi-Task And Prioritize Tasks
Ability To Work Independently And Collaboratively
Strong Analytical Skills
Excellent Oral And Written Communication Skills
Proficiency In Ms Office Suite
Previous Customer Service Experience
Knowledge Of Crm Databases
Ability To Maintain Customer Confidentiality

Required Skills

Documentation
Process Improvement
Data Entry
Data Analysis
Communication
Time Management
Technical Support
Product knowledge
Problem Solving
customer service
Reporting
Sales Support
Market analysis
Organization
Customer retention

Soft Skills

Communication
Leadership
Negotiation
Time management
Interpersonal Skills
creativity
Organization
collaboration
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Consumer Sales Support Analyst in Toronto, ON, Canada is $50,000 to $70,000 per year. This range is based on the market values, experience, qualifications, and other factors.

Additional Information

Hewlett-Packard/HP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 23rd, 2023

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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