Digital Chat Agent

Fort Collins, CO, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you a tech-savvy individual with a passion for customer service? Do you thrive in a fast-paced, digital environment? Look no further, because Hewlett-Packard/HP is seeking a dynamic Digital Chat Agent to join our team! As a Digital Chat Agent, you will play a pivotal role in providing exceptional customer support through our digital channels. This is an exciting opportunity to utilize your technical knowledge and communication skills to enhance the overall customer experience. If you have a strong understanding of HP products and services, excellent problem-solving abilities, and a friendly demeanor, we want to hear from you!

Respond promptly and professionally to customer inquiries through digital chat channels.
Utilize technical knowledge to troubleshoot and resolve customer issues with HP products and services.
Provide exceptional customer service by actively listening to customer needs and concerns.
Maintain a positive and friendly demeanor while interacting with customers.
Continuously strive to improve the overall customer experience and satisfaction.
Utilize all available resources and tools to effectively address customer inquiries and issues.
Stay up-to-date on HP products and services to provide accurate and relevant information to customers.
Meet or exceed performance metrics such as response time, customer satisfaction, and issue resolution.
Collaborate with other team members and departments to ensure seamless customer support.
Proactively identify and escalate complex or recurring issues to the appropriate teams for resolution.
Adhere to all company policies and procedures while representing HP in a professional manner.
Continuously seek opportunities for self-improvement and development within the role.
Maintain confidentiality of customer information and adhere to data protection regulations.
Provide feedback to management on customer trends, common issues, and potential improvements to processes and procedures.
Maintain a positive and collaborative working relationship with team members and colleagues.

Where is this job?

This job is located at Fort Collins, CO, USA

Job Qualifications

Excellent Communication Skills: A Digital Chat Agent At Hewlett-Packard/Hp Must Possess Exceptional Written And Verbal Communication Skills To Effectively Interact With Customers Through Chat Platforms.
Technical Knowledge: Candidates For This Role Should Have A Strong Understanding Of Computer Systems, Hardware, And Software To Troubleshoot Technical Issues And Provide Accurate Solutions To Customers.
Multitasking Abilities: As A Digital Chat Agent, One Must Be Able To Handle Multiple Chats Simultaneously While Maintaining High Levels Of Customer Satisfaction And Accuracy.
Customer Service Experience: Prior Experience In Customer Service Is Highly Desirable As It Helps In Understanding Customer Needs And Providing Timely And Effective Solutions.
Time Management Skills: The Job Of A Digital Chat Agent Can Be Fast-Paced And Demanding, So The Ability To Manage Time Effectively And Meet Productivity Targets Is Crucial For Success In This Role.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Active listening
Empathy
Problem-Solving
Adaptability
Product
Technical Knowledge

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organizational skills
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Digital Chat Agent in Fort Collins, CO, USA is between $35,000 to $45,000 per year. However, this range can vary depending on factors such as experience, qualifications, and the specific company or industry that the agent is working in. Some agents may also receive commission or bonuses based on their performance.

Additional Information

Hewlett-Packard/HP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedDecember 7th, 2023

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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