Field Technical Support Representative
Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. Provide software service, post- sales or service delivery support for local accounts on standard systems. Respond to service, product, technical, and Customer- relations questions.
1-2 years of working experience in related fields
Thorough knowledge of organization and policies.
Ability to perform while under high-pressure situations.
Customer Relationship Management
Time Management
Analytical problem-solving skills
Basic project management skills
Process Improvement
Self-Motivated
Communication Skills
Adaptability
Detail Oriented and Organized
According to JobzMall, the average salary range for a Field Technical Support Representative in 1000 NE Circle Blvd, Corvallis, OR 97330, USA is approximately $35,000 to $45,000 per year. This range may vary depending on experience, qualifications, and other factors.
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The Hewlett-Packard Company or Hewlett-Packard is an American multinational information technology company headquartered in Palo Alto, California.
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