Front Office Assistant

At HOAG, we are looking for an organized, customer-focused Front Office Assistant to join our team. As a key member of our team, the Front Office Assistant will be responsible for creating a positive first impression for our customers, and providing excellent customer service throughout their visit. The successful candidate will have a strong attention to detail, excellent communication and organizational skills, and a friendly, professional demeanor.The ideal candidate for this role should have at least two years of customer service experience, be experienced with Microsoft Office, and have experience with scheduling and appointment management. Additionally, they should be able to multitask and prioritize tasks effectively with minimal supervision.We are looking for an individual who is motivated, enthusiastic, and passionate about providing excellent customer service. If you have the required qualifications and are ready to take on this exciting role, we look forward to hearing from you!

Responsibilities:

1. Greet customers in a friendly and professional manner.
2. Manage customer inquiries and provide accurate information.
3. Handle customer complaints and resolve customer issues.
4. Coordinate customer appointments and provide reminders to customers.
5. Perform administrative tasks such as filing, data entry, and document processing.
6. Ensure customer information is up to date and accurate.
7. Utilize customer service software to document customer interactions.
8. Answer incoming customer calls and direct them to the appropriate departments.
9. Maintain a tidy and organized front office.
10. Follow company policies and procedures.

According to JobzMall, the average salary range for a Front Office Assistant in Newport Beach, CA, USA is $24,000 to $32,000 per year. This salary range can vary depending on the experience of the individual, the size of the company they are working for, and the industry they are employed in.

Hoag is a not-for-profit regional health care delivery network in Orange County, California, that treats nearly 30,000 inpatients and 350,000 outpatients annually. Hoag consists of two acute-care hospitals, seven health centers and four urgent care centers.