Application Support Engineer

Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced and dynamic environment? HSBC is seeking an Application Support Engineer to join our growing team. As an integral member of our IT department, you will play a crucial role in ensuring the smooth functioning of our applications and providing top-notch technical support to our clients. This is an exciting opportunity for a highly motivated and skilled individual to utilize their expertise and further their career in a globally renowned organization. If you possess a strong technical background, excellent communication skills, and a drive to continuously improve and innovate, we want to hear from you.

1. Provide technical support to clients for HSBC's applications, troubleshooting and resolving issues in a timely and efficient manner.
2. Act as the first point of contact for any technical issues and work towards finding effective solutions.
3. Monitor and maintain the performance, availability, and security of all applications, ensuring they meet the business needs and comply with company standards.
4. Collaborate with cross-functional teams to identify and address any technical problems or enhancements needed for the applications.
5. Continuously review and improve processes and procedures for application support to ensure efficiency and effectiveness.
6. Keep up-to-date with industry trends and new technologies to provide innovative solutions and improve processes.
7. Communicate technical information and updates to clients and stakeholders in a clear and concise manner.
8. Create and maintain documentation for troubleshooting procedures, issue resolution, and application configurations.
9. Participate in the testing and deployment of new applications or updates to existing applications.
10. Proactively identify potential issues and provide recommendations for improvements to prevent future problems.
11. Adhere to HSBC's policies and procedures, including those related to security, confidentiality, and data protection.
12. Provide coaching and training to team members and contribute to their professional development.
13. Collaborate with vendors and third-party providers to address any technical issues related to their applications.
14. Maintain a positive and professional attitude while working in a fast-paced and dynamic environment.
15. Continuously strive to improve the overall customer experience and satisfaction with HSBC's applications.

According to JobzMall, the average salary range for a Application Support Engineer in Pune, Maharashtra, India is between ₹450,000 - ₹1,200,000 per year. This range may vary depending on the specific company, years of experience, and skills of the individual.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.