Client Experience Associate

As a Client Experience Associate at HSBC, you will be the go-to provider of exceptional customer service by delivering a seamless experience to our valued customers. You will be a driving force in developing client relationships and ensuring that our customers feel supported, understood, and valued throughout their journey with HSBC. This is a unique opportunity to join a dynamic team and make a lasting impact on the financial services industry. To succeed in this role, you should have excellent communication skills and be able to build rapport with customers quickly. A deep understanding of the financial services industry and customer service best practices is essential for this role, as well as a passion for providing the best customer experience possible. You should also be able to handle customer complaints and inquiries in a professional manner.

Responsibilities:

1. Provide exceptional customer service to all HSBC clients.
2. Develop meaningful client relationships and ensure that customers feel supported, understood, and valued.
3. Build rapport with customers quickly, utilizing excellent communication skills.
4. Possess a deep understanding of the financial services industry and customer service best practices.
5. Provide the best customer experience possible.
6. Handle customer complaints and inquiries in a professional manner.
7. Ensure that customers have a seamless experience throughout their journey with HSBC.
8. Act as a driving force in the financial services industry.

According to JobzMall, the average salary range for a Client Experience Associate in New York, NY, USA is $41,000 to $56,000 per year. This range may vary depending on the level of experience, education, and other factors.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.