Customer Experience Specialist

Customer Experience is responsible for determining the level of satisfaction of CS Products and Services used by the businesses and sets out to improve that experience. Customer Experience is the liaison between the businesses and the CS teams to remediate or solve end user technology issues. Proactive review of new and changed technology implementations is conducted with an eye to reduce customer impact. Customer communication is sent with clear and simple instructions in order to provide awareness and action as needed. Technology education is provided for known knowledge deficits. Developing and executing internal marketing and communication strategies for products and end-user experience improvements. Creating and managing the distribution of communications, across email, intranet and other channels. Content design and creation for email, articles, blogs, presentations and infographics and other media.

According to JobzMall, the average salary range for a Customer Experience Specialist in 95 Washington St, Buffalo, NY 14203, USA is between $37,000 and $58,000 per year. This amount can vary depending on experience, location, and other factors.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.