Customer Service Consultant

At HSBC, we are looking for an experienced and motivated Customer Service Consultant who can provide our customers with excellent service and advice. As a Customer Service Consultant, you will be the face of HSBC, interacting with customers on a daily basis to ensure their banking needs are met. You must have strong communication and interpersonal skills, the ability to work well in a team, and a passion for providing excellent customer service. The right candidate will have a minimum of 2 years’ experience in customer service, be computer literate and have a customer-centric attitude. If you are looking for a challenging and rewarding role, then we would love to hear from you.

Responsibilities:

1. Provide excellent customer service to HSBC customers, addressing inquiries, complaints, and financial needs.
2. Use strong communication and interpersonal skills to effectively interact with customers.
3. Work collaboratively with team members to ensure customer satisfaction.
4. Solve customer queries and complaints in a timely and professional manner.
5. Maintain a customer-centric attitude and contribute to a positive customer experience.
6. Demonstrate knowledge of banking products and services.
7. Utilize computer software to process customer transactions and keep records.
8. Demonstrate compliance with all relevant regulations and policies.
9. Stay up-to-date with changes in the banking industry.
10. Identify opportunities to improve customer service processes.

According to JobzMall, the average salary range for a Customer Service Consultant in London, UK is £18,000-£25,000. This range can vary depending on the employer and the experience and qualifications of the individual applying for the position.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.