Customer Service Consultant

Welcome to HSBC! We are currently seeking a highly motivated and customer-centric individual to join our team as a Customer Service Consultant. As a global leader in the banking industry, HSBC prides itself on delivering exceptional service to our diverse and valued customers. We are looking for someone who shares our passion for providing top-notch customer care and has the skills and experience to excel in this role. If you are a proactive problem-solver with excellent communication skills and a strong understanding of banking products and services, we would love to hear from you.

1. Interact with customers in a professional and friendly manner, providing a warm welcome and addressing any questions or concerns they may have.
2. Demonstrate a thorough understanding of HSBC's products and services, including banking products, account management, and digital banking options.
3. Act as a primary point of contact for customers, responding to inquiries, resolving issues, and providing guidance on account management and financial products.
4. Utilize strong problem-solving skills to identify and address customer needs, finding solutions that align with HSBC's policies and procedures.
5. Strive to exceed customer expectations by delivering exceptional service and providing accurate and timely responses to inquiries and requests.
6. Maintain a high level of professionalism and confidentiality when handling sensitive customer information.
7. Collaborate with other team members and departments to ensure a seamless customer experience and to address complex customer issues.
8. Stay up-to-date on industry trends and changes to HSBC's products and services, continuously expanding knowledge and expertise to better serve customers.
9. Document all customer interactions and transactions accurately and thoroughly in HSBC's systems.
10. Actively seek out opportunities to enhance the customer experience and provide feedback to improve processes and procedures.

According to JobzMall, the average salary range for a Customer Service Consultant in King's Lynn PE30, UK is £17,000 - £22,000 per year. However, this can vary depending on the specific company, experience level, and additional benefits such as bonuses or commission. It is recommended to research the specific company and job listing for more accurate salary information.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.