first direct - Customer Service Representative

Are you a people-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? Look no further! As a Customer Service Representative at first direct - part of the HSBC Group, you will have the opportunity to make a positive impact on our customers' lives every day. We are seeking individuals who have a strong attention to detail, excellent communication skills, and a genuine desire to help others. With a supportive and inclusive culture, we offer a fulfilling career with opportunities for growth and development. Join our team and be a part of delivering world-class service to our valued customers.

1. Provide exceptional customer service by addressing and resolving customer inquiries and concerns in a timely and professional manner.
2. Maintain a positive and friendly attitude while interacting with customers, displaying empathy and understanding.
3. Demonstrate strong attention to detail to accurately record and document customer interactions and transactions.
4. Utilize effective communication skills, both verbal and written, to convey information and provide assistance to customers.
5. Continuously strive to meet and exceed customer satisfaction goals and metrics.
6. Collaborate with team members and other departments to resolve complex customer issues.
7. Uphold company values and policies while adhering to all relevant regulations and compliance standards.
8. Stay up-to-date on product and service knowledge to effectively assist customers with their inquiries.
9. Proactively identify and suggest improvements to enhance the customer experience.
10. Participate in training and development opportunities to improve skills and knowledge.
11. Maintain a positive and professional image of the company and its services at all times.
12. Work efficiently in a fast-paced and dynamic environment, adapting to changing customer needs and priorities.
13. Provide support and guidance to new team members to ensure a smooth onboarding process.
14. Foster a supportive and inclusive team culture by promoting teamwork, respect, and collaboration.
15. Continuously seek opportunities for personal and professional growth within the company.

According to JobzMall, the average salary range for a first direct - Customer Service Representative in Glasgow, UK is £18,000-£22,000 per year. This may vary depending on the specific job requirements, experience level, and company benefits.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.