first direct - Customer Service Representative

Hello there! Are you someone who is passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you to join our team as a Customer Service Representative at HSBC's first direct. As a member of our team, you will have the opportunity to make a real impact on our customers' experience, while developing valuable skills and knowledge in the banking industry. We are looking for highly motivated individuals who possess excellent communication and problem-solving skills, and are committed to delivering top-notch service to our valued customers. If you are ready to take on a fulfilling role with a leading global bank, we would love to hear from you!

1. Provide exceptional customer service by promptly and effectively addressing customer inquiries and concerns.
2. Maintain a positive and professional attitude while interacting with customers in person, over the phone, and through online channels.
3. Utilize strong communication skills to build and maintain relationships with customers, promoting a high level of customer satisfaction.
4. Demonstrate a thorough understanding of HSBC's products and services to accurately and efficiently assist customers with their financial needs.
5. Work collaboratively with team members to ensure a smooth and seamless customer experience.
6. Continuously update knowledge of banking regulations and policies to ensure compliance with industry standards.
7. Adapt to a fast-paced and dynamic work environment, handling multiple tasks and priorities effectively.
8. Utilize problem-solving skills to resolve customer issues and provide appropriate solutions.
9. Identify opportunities to improve customer experience and make suggestions for process enhancements.
10. Maintain accurate and detailed records of customer interactions and transactions.
11. Keep up-to-date with HSBC's products and services, as well as industry trends and developments.
12. Attend training sessions and meetings to continuously enhance knowledge and skills.
13. Adhere to HSBC's code of conduct and ethical standards while representing the company to customers.
14. Assist in identifying and implementing process improvements to enhance overall customer experience.
15. Meet and exceed performance targets set by the company.
16. Collaborate with other departments within the organization to ensure a seamless customer experience.
17. Maintain confidentiality and security of customer information at all times.
18. Report any customer complaints or issues to the appropriate team and follow up to ensure resolution.
19. Proactively identify cross-selling opportunities and promote HSBC's products and services to customers.
20. Continuously strive to exceed customer expectations and provide a positive and memorable experience.

According to JobzMall, the average salary range for a first direct - Customer Service Representative in Leeds, UK is £17,000-£24,000 per year.

However, this can vary depending on factors such as the company, experience level, and job responsibilities. Additionally, some companies may offer additional benefits such as bonuses or commission, which can increase the overall salary.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.