Incident Management /Consultant Specialist

We are seeking an experienced Incident Management /Consultant Specialist to join our team at HSBC. This is an exciting opportunity for someone who is passionate about problem-solving and providing exceptional customer service. In this role, you will be responsible for ensuring incidents are managed efficiently and effectively, and that all processes and procedures are adhered to.The ideal candidate is highly organized and driven, and should possess a strong customer service background. They should also have excellent communication skills and be comfortable working with both internal and external stakeholders. A successful candidate should have the following qualifications:

Responsibilities:

• Manage and resolve incidents according to HSBC processes and procedures.
• Monitor and track incident reports and investigate root causes of incidents.
• Liaise with internal and external stakeholders to ensure efficient resolution of incidents.
• Provide timely and accurate updates to stakeholders on incident progress.
• Develop and maintain incident management processes and procedures.
• Provide guidance and best practices on incident management to internal teams.
• Maintain and track metrics on incident performance.
• Ensure compliance with relevant regulations and standards.
• Perform regular reviews and audits of incident management system performance.
• Assist in evaluating and testing of incident management system.
• Provide training and support to internal teams on incident management processes.

According to JobzMall, the average salary range for a Incident Management /Consultant Specialist in Pune, Maharashtra, India is between ₹ 10,000 and ₹ 1,80,000 per month. The salary range may vary depending on the experience, qualifications and the industry.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.