Premier Service Manager

Welcome to HSBC, a leading global bank with a strong commitment to providing exceptional customer service. We are currently seeking a dedicated and experienced Premier Service Manager to join our team. As a Premier Service Manager, you will have the opportunity to lead a team of customer service professionals and ensure that our Premier clients receive the highest level of care and support. If you are a driven and customer-focused individual with a passion for delivering outstanding service, we invite you to apply for this exciting opportunity. Join us and be a part of a dynamic and diverse team that is committed to making a positive impact on our clients' financial journeys.

1. Lead a team of customer service professionals: Supervise and manage a team of customer service representatives to ensure they are providing exceptional service to our Premier clients.
2. Ensure high level of customer service: Develop and maintain high standards for customer service and ensure that all team members adhere to them to provide a positive and memorable experience for our clients.
3. Train and develop team members: Provide training, coaching, and support to team members to enhance their skills and knowledge in customer service, banking products, and procedures.
4. Monitor team performance: Monitor and evaluate team members' performance to identify areas for improvement and implement strategies to enhance the overall performance of the team.
5. Handle escalated customer concerns: Act as a point of escalation for complex customer inquiries and issues, and work towards resolving them in a timely and satisfactory manner.
6. Foster a positive team culture: Create a positive and supportive work environment for the team, encouraging collaboration, open communication, and continuous improvement.
7. Ensure compliance with bank policies and regulations: Ensure that all team members comply with bank policies, procedures, and regulations to maintain a high level of integrity and professionalism.
8. Stay updated on industry trends: Stay informed about industry trends, changes in banking regulations, and new products and services to provide our clients with the most up-to-date information and support.
9. Collaborate with other departments: Work closely with other departments, such as sales, operations, and marketing, to ensure a seamless and efficient customer experience.
10. Embody the bank's values: Act as a role model for the team by embodying the bank's values of integrity, excellence, and customer focus in all interactions with clients and colleagues.

According to JobzMall, the average salary range for a Premier Service Manager in Hyderabad, Telangana, India is between Rs. 5,00,000 to Rs. 10,00,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.