Customer Service Specialist

At IKEA, we strive to create a unique and enjoyable shopping experience for our customers. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and creating lasting relationships with our customers.We are looking for an individual who is passionate about customer service and has the qualifications to match. To be successful in this role, you must possess strong interpersonal skills, excellent problem-solving skills, and a commitment to providing outstanding customer service. Additionally, you should have experience in sales, customer service, or a related field.We want a Customer Service Specialist who will go above and beyond to ensure our customers’ satisfaction. If you are a customer-focused professional with a passion for providing an exceptional shopping experience, we invite you to apply for this role.

Responsibilities:

1. Greet customers and provide a positive customer service experience.
2. Assist customers with product inquiries, orders, and returns.
3. Handle customer complaints professionally and use problem-solving skills to resolve customer issues.
4. Maintain accurate customer records and contact customers to follow up with their orders.
5. Ensure customer satisfaction by providing helpful information and responding to customer inquiries.
6. Upsell products when appropriate and ensuring customer loyalty.
7. Monitor inventory and stock shelves according to company standards.
8. Participate in team meetings and training sessions to stay informed of new products and services.
9. Remain up-to-date on the company’s policies and procedures.
10. Maintain a clean and organized work area.

According to JobzMall, the average salary range for a Customer Service Specialist in Hyderabad, Telangana, India is between Rs. 16,000 and Rs. 35,000 per month. This salary range can vary based on experience, qualifications, and other factors.

IKEA is a Swedish-founded multinational group that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other useful goods and occasionally home services.