Retail Customer Service

Are you passionate about providing exceptional customer service? Do you have a knack for problem-solving and a love for home furnishings? Look no further, because IKEA is seeking a dedicated Retail Customer Service representative to join our team! As a company known for our affordable and stylish furniture, we are looking for individuals who are enthusiastic, personable, and have a strong attention to detail. If you are a team player who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer service by assisting customers with their inquiries and concerns in a friendly and professional manner.
2. Handle and resolve customer complaints and issues promptly and effectively.
3. Demonstrate a thorough knowledge of IKEA products, policies, and procedures to assist customers with their purchase decisions.
4. Maintain a positive and welcoming attitude towards all customers, creating a welcoming and friendly atmosphere in the store.
5. Collaborate with team members and other departments to ensure a seamless customer experience.
6. Keep up to date with product knowledge and changes in policies and procedures to accurately and efficiently assist customers.
7. Accurately process customer transactions, including exchanges, returns, and refunds.
8. Maintain a clean and organized work environment to uphold IKEA's standards.
9. Communicate with customers through various channels including in-store, phone, and email.
10. Attend training sessions and stay updated on company policies and procedures to provide accurate and consistent information to customers.
11. Proactively identify opportunities to improve the customer experience and suggest innovative solutions.
12. Adhere to company safety and security policies to ensure a safe environment for customers and co-workers.
13. Consistently meet and exceed sales targets and customer satisfaction goals.
14. Work collaboratively with team members to ensure efficient and effective store operations.
15. Continuously strive to provide a positive and memorable shopping experience for all customers.
16. Uphold IKEA's values and represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Retail Customer Service in New Haven, CT, USA is $30,000 to $40,000 per year. This can vary depending on factors such as the specific job role, experience level, and the size and type of the retail company. Retail customer service roles may also include additional benefits and bonuses such as commission or performance bonuses.

IKEA is a Swedish-founded multinational group that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other useful goods and occasionally home services.