Retail Customer Service Associate

Welcome to the world of IKEA, where we strive to create a better everyday life for the many people. As a Retail Customer Service Associate, you will play a vital role in providing an exceptional customer experience at our stores. We are looking for enthusiastic individuals who are passionate about helping others and are eager to learn and grow with us. If you are a team player with excellent communication skills and a knack for problem-solving, we want you to join our dynamic team at IKEA.

1. Greet and welcome customers with a friendly and positive attitude.
2. Provide excellent customer service by understanding and meeting the needs of each individual customer.
3. Answer customer inquiries and provide product information in a knowledgeable and helpful manner.
4. Assist customers with finding and selecting products, and offer alternative solutions if needed.
5. Maintain a clean and organized store environment to create a pleasant shopping experience for customers.
6. Process customer transactions accurately and efficiently.
7. Handle customer complaints and concerns in a professional and timely manner.
8. Collaborate with team members to ensure smooth store operations and customer satisfaction.
9. Continuously learn about IKEA products and services to provide accurate and up-to-date information to customers.
10. Suggest and promote additional products and services to enhance the customer's shopping experience.
11. Follow company policies and procedures to ensure a safe and secure working environment for both customers and employees.
12. Attend training and development sessions to improve customer service skills and product knowledge.
13. Participate in store events and promotions to attract and engage customers.
14. Perform other tasks as assigned by the store manager to contribute to the overall success of the store.

According to JobzMall, the average salary range for a Retail Customer Service Associate in Jacksonville, FL, USA is between $24,000 and $30,000 per year. However, this can vary depending on factors such as the specific company, location, experience, and skills of the individual. Some companies may offer higher salaries or additional benefits such as bonuses, commission, and healthcare benefits.

IKEA is a Swedish-founded multinational group that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other useful goods and occasionally home services.