Capacity and Incident Manager
Welcome to ING Group, where we are committed to empowering people to stay a step ahead in life and in business. We are currently seeking a highly qualified and experienced Capacity and Incident Manager to join our team. This is a crucial role within our organization, as you will be responsible for ensuring that our IT systems, resources, and processes are fully optimized to meet the demands of our customers and business operations. We are looking for a proactive and dedicated individual with a strong technical background and excellent leadership skills. If you are passionate about driving efficiency and solving complex problems, we encourage you to apply for this exciting opportunity.
- Develop and implement strategies to optimize IT systems, resources, and processes in order to meet the needs of customers and business operations.
- Monitor and analyze system capacity and performance data to identify potential issues and proactively address them.
- Create and maintain incident management procedures to ensure timely resolution of any technical issues or disruptions.
- Coordinate with various teams and stakeholders to ensure smooth and efficient implementation of new systems and updates.
- Conduct regular capacity planning to anticipate future needs and make necessary adjustments to resources and systems.
- Lead a team of technical professionals, providing guidance, support, and training to ensure high-quality performance.
- Collaborate with other departments to identify opportunities for process improvement and implement changes as needed.
- Develop and maintain relationships with external vendors to ensure timely and effective resolution of technical issues.
- Communicate effectively with stakeholders, providing regular updates on system capacity and incident management.
- Stay current with industry trends and advancements in technology to ensure continuous improvement and innovation within the organization.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 3 Years Of Experience In It Capacity And Incident Management, Preferably In A Financial Or Banking Industry.
Strong Understanding Of Itil Processes And Best Practices, With Itil Certification Preferred.
Excellent Analytical And Problem-Solving Skills, With The Ability To Prioritize And Manage Multiple Incidents And Tasks.
Excellent Communication And Interpersonal Skills, With The Ability To Work Collaboratively With Various Teams And Stakeholders In A Fast-Paced Environment.
Project Management
Data Analysis
Communication
Time Management
Conflict Resolution
Analytical Thinking
Capacity planning
Risk assessment
Incident response
Problem-Solving
Adaptability
Team Coordination
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Capacity and Incident Manager in Makati, Metro Manila, Philippines is between PHP 50,000 to PHP 80,000 per month. However, this can vary depending on the specific company, experience, and skills of the individual. Some companies may also offer additional benefits and bonuses.
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The ING Group is a Dutch multinational banking and financial services corporation headquartered in Amsterdam. Its primary businesses are retail banking, direct banking, commercial banking, investment banking, wholesale banking, private banking, asset management, and insurance services.
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