ING Group

Customer Loyalty Member

ING Group

Makati, Metro Manila, Philippines
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We’re looking for a customer-focused individual to join the ING Group as our Customer Loyalty Member. In this role, you’ll be responsible for developing and maintaining relationships with our customers and ensuring that they receive the best possible service. You’ll need to be highly organized, have excellent communication skills, and be able to think on your feet. If you have a passion for delivering outstanding customer service and are looking for an opportunity to make a real impact on our customers’ experiences, then this could be the perfect role for you.To be successful in this role, you’ll need to have a minimum of two years’ experience in a customer service or loyalty role. You’ll need to be able to demonstrate a strong commitment to customer satisfaction and be able to develop strong relationships with customers. You’ll also need to have a strong understanding of customer loyalty programs and a good knowledge of the company’s systems and processes.If you think you have what it takes to become part of our team, then we’d love to hear from you!

Responsibilities: 1.Develop and maintain customer relationships 2.Deliver outstanding customer service 3.Demonstrate a strong commitment to customer satisfaction 4.Develop strong relationships with customers 5.Understand customer loyalty programs 6.Have a good knowledge of the company’s systems and processes 7.Maintain customer communication 8.Provide solutions to customer inquiries 9.Organize customer loyalty initiatives 10.Promote customer loyalty programs to customers

Where is this job?
This job is located at Makati, Metro Manila, Philippines
Job Qualifications
  • Strong Communication And Interpersonal Skills

  • Proficient In Microsoft Office Suite

  • Ability To Work In A Fast-Paced Environment

  • Problem-Solving Skills

  • Excellent Customer Service Skills

  • Knowledge Of Customer Relationship Management

  • Detail-Oriented

  • Ability To Develop And Maintain Relationships

  • Knowledge Of The Financial Services Industry

Required Skills
  • Data Entry

  • Networking

  • Communication

  • Problem Solving

  • Negotiation

  • Conflict Resolution

  • customer service

  • Analytical Thinking

  • Relationship Building

  • Researching

  • Upselling

  • Complaint handling

  • Promotions

  • Persuasion

  • Cross-Selling

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • flexibility

  • Critical thinking

  • Teamwork

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Customer Loyalty Member in Makati, Metro Manila, Philippines is PHP 19,500 to PHP 32,500 per month. The salary range may vary depending on the experience and qualifications of the individual.

Additional Information
ING Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesTagalog
Job PostedOctober 3rd, 2023
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
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About ING Group

The ING Group is a Dutch multinational banking and financial services corporation headquartered in Amsterdam. Its primary businesses are retail banking, direct banking, commercial banking, investment banking, wholesale banking, private banking, asset management, and insurance services.

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