Frequently Asked Questions about Intercom Careers

Intercom is a customer relationship management (CRM) platform that helps businesses communicate with their customers. It provides a suite of tools for customer engagement, support, and sales, including live chat, email marketing, automation tools, and customer insights. It is designed to help businesses increase customer satisfaction and loyalty, as well as drive sales.

Intercom is a customer relationship management software company.

1. Competitive salaries and equity packages 2. Flexible work hours and remote working options 3. Interesting and meaningful work 4. A supportive, collaborative culture 5. Comprehensive health and wellness benefits 6. Generous vacation policy 7. Professional development and career growth opportunities 8. Employee discounts and perks 9. Philanthropic activities and volunteer opportunities 10. Fun social events and team outings

Intercom has a strong culture of collaboration, innovation, and inclusion. Intercom employees are encouraged to be open and honest with each other, to take risks, and to challenge themselves. Intercom also has a strong emphasis on learning and development, and employees are encouraged to take ownership of their own personal and professional growth. The company also puts an emphasis on employee wellbeing, offering flexible work hours and a variety of benefits that support health and wellbeing.

At Intercom, there are a variety of roles available, including product management, engineering, customer support, sales, marketing, design, finance, HR, legal, and partnerships.

Intercom’s recruitment process varies depending on the role and the team. Generally, the recruitment process for most roles consists of an initial call with a recruiter to discuss the role and your experience, followed by a technical assessment and/or video interviews with the hiring manager and other team members. Depending on the role you’re applying for, you may also be asked to complete a skills test or a project. Final interviews may include a presentation or a panel interview. Throughout the process, Intercom will provide feedback and updates to ensure you have a clear understanding of how the process is progressing.

The interview process at Intercom typically begins with a brief phone screening with a recruiter. This is followed by a series of on-site interviews with a range of people from different departments within the company. This includes interviews with engineers, product designers, and sales and marketing staff. After the on-site interviews, a final decision is made and successful candidates are offered a job.

Yes, Intercom offers remote positions in some locations. We have remote positions available for customer support, sales, marketing, product, and engineering. To apply for a remote position, please visit our careers page.

To apply for a job at Intercom, please visit their website and click on the "Careers" page. From there, you will be able to view all available positions and apply for the ones that interest you.

Intercom does not offer relocation assistance to new employees.

The salary range for Intercom roles varies depending on the role and level of experience. Salaries generally range from $40,000 to $150,000 and higher, depending on the role and seniority.

Yes, we do offer internships at Intercom. To learn more, please visit our careers page.

Intercom offers a variety of training and development opportunities, including educational resources, webinars, certification programs, online courses, and in-person events. Additionally, Intercom offers its own internal training program, which provides employees with the opportunity to build skills related to customer service, product development, and business operations.

The onboarding process at Intercom varies depending on the role and team. Generally, the onboarding process begins with a welcome email and a call from the hiring manager. This call will be used to get to know the new hire and discuss the role, company values, and expectations. During this call, the new hire will be given an onboarding timeline and a link to the company's onboarding portal. The onboarding portal will include information about the company, the team, and the job role. The new hire will also be notified of any onboarding activities such as training sessions, webinars, or assignments. Finally, the new hire will be given access to the Intercom platform and will be set up with a mentor to help them get acclimated to the company and their role.

At Intercom, career progression opportunities vary depending on the team and role. Some of the most common progression opportunities include lateral moves, promotions, and rotational programs. Additionally, Intercom offers a range of professional development opportunities such as mentorship, leadership training, and access to industry-leading learning resources.

Intercom strives to provide a healthy work-life balance for its employees. The company offers flexible working hours, remote work opportunities, and generous leave policies, allowing employees to take the time they need to take care of their personal and family needs. Intercom also encourages employees to take regular time off from work and offers a variety of activities and events to help employees stay connected with one another.

Intercom rewards its employees with competitive salaries, bonus programs, stock options, and other monetary incentives. In addition to these financial rewards, Intercom also offers recognition programs such as employee of the month, team awards, and spot awards. These recognition programs recognize individuals and teams for their outstanding performance, commitment, and contribution to the company. Intercom also offers perks such as flexible working hours, free snacks and coffee, and generous paid time off.

Yes, Intercom offers a variety of unique benefits, including flexible working hours, unlimited vacation, six weeks of paid parental leave, health and wellbeing programs, and professional development support. They also offer competitive salaries and generous stock options.

Intercom is committed to creating an inclusive and diverse work environment. The company has a variety of initiatives that support this goal, such as offering unconscious bias training, holding regular diversity-focused events, and providing resources for underrepresented groups. They also have a Global Diversity and Inclusion Steering Group that works to ensure that all employees are supported and respected. Additionally, their recruitment and hiring processes are designed to ensure that all candidates are given equal opportunities.

The typical working hours at Intercom are Monday-Friday, 9am-6pm.