Customer Support Specialist

Serve as a resource for student and clients regarding core product lines, services, and compliance regulations. Understand product attributes and how they support student learning. Advise potential students of available learning options, provide guidance with purchasing decisions and up-sell products or services using a conversational approach. Promptly answer inbound telephone calls, emails and chats and respond to customer inquiries and service requests in a professional and courteous manner. Exhibit strong listening skills and ability to stay focused on the student experience. Provide service excellence through accurate order placement, timely follow up of service requests, and maintaining a positive attitude and friendly demeanor. Troubleshoot and resolve student concerns or complaints promptly to ensure satisfaction. Document and escalate issues and complaints as outlined in escalation policy.

According to JobzMall, the average salary range for a Customer Support Specialist is $28,000 to $51,000. Salaries can vary greatly depending on experience, location, company, industry, and other factors.

Kaplan, Inc. is an American for-profit corporation that provides educational and training services to colleges, universities, businesses and individuals around the world. Founded in 1938 by Stanley Kaplan, the company offers a variety of test preparation, certifications and student support services.