Customer Service Supervisor

Welcome to Kohl's, where we are dedicated to providing our customers with exceptional service and an unforgettable shopping experience. We are currently seeking a Customer Service Supervisor to join our team and lead our dedicated team of customer service representatives.As a Customer Service Supervisor, you will be responsible for overseeing the daily operations of our customer service department, ensuring that our customers receive the highest level of service and support. You will act as a mentor and coach to our team, providing guidance and support to help them excel in their roles.To be successful in this position, you should have strong leadership skills and a passion for delivering excellent customer service. We are looking for someone who is organized, detail-oriented, and able to handle multiple tasks in a fast-paced environment. If you are a people-focused individual who thrives in a team-oriented environment, then we want you to join our Kohl's family.

1. Oversee the daily operations of the customer service department to ensure efficient and effective workflow.
2. Monitor and respond to customer inquiries, complaints, and feedback through various channels such as phone, email, and social media.
3. Provide exceptional customer service by resolving issues and ensuring customer satisfaction.
4. Develop and maintain customer service policies and procedures to ensure consistent and high-quality service is provided.
5. Train and mentor customer service representatives on company policies, products, and customer service best practices.
6. Monitor and evaluate team performance and provide constructive feedback to ensure continuous improvement.
7. Handle escalated customer issues and work to find satisfactory resolutions.
8. Collaborate with other departments to ensure a seamless customer experience.
9. Keep up-to-date with industry trends and customer service best practices to improve the overall customer experience.
10. Create and maintain reports to track customer service metrics and present findings to management.
11. Oversee scheduling and staffing of customer service representatives to ensure adequate coverage during peak hours.
12. Conduct regular team meetings to communicate updates, provide training, and address any concerns.
13. Foster a positive and inclusive work environment for the customer service team.
14. Handle any other duties as assigned by management.

According to JobzMall, the average salary range for a Customer Service Supervisor in San Francisco, CA, USA is between $50,000 and $80,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry the supervisor works in.

Kohl's Corp. owns and operates family-oriented department stores. It offers exclusive brand apparel, shoes, accessories and home & beauty products through its department stores. The company's stores offer apparel, footwear and accessories for women, men and children; soft home products, such as sheets and pillows and house wares targeted to middle-income customers. Its stores generally carry a consistent merchandise assortment with some differences attributable to regional preferences.