Store Support Lead
Welcome to Kohl's! We are currently seeking a highly motivated and customer-focused individual to join our team as a Store Support Lead. As a leader in our store, you will play a crucial role in ensuring a seamless shopping experience for our customers. We are looking for someone who is passionate about providing excellent customer service, has strong problem-solving skills, and can effectively lead a team. If you are a team player who thrives in a fast-paced environment, we would love to have you on our team! Read on for more details on this exciting opportunity.
- Greet and welcome customers to the store with a friendly and positive attitude.
- Provide exceptional customer service by addressing any inquiries or concerns promptly and professionally.
- Lead a team of store support associates by setting clear expectations, providing guidance and support, and promoting a positive work culture.
- Train new store support associates on company policies, procedures, and customer service standards.
- Monitor and track inventory levels to ensure availability of products for customers.
- Troubleshoot and resolve any customer or operational issues that may arise.
- Maintain a clean and organized store by overseeing the stocking, cleaning, and restocking of merchandise.
- Collaborate with other store leaders to ensure a seamless shopping experience for customers.
- Conduct performance evaluations and provide regular feedback to store support associates.
- Proactively identify areas for improvement and implement strategies to enhance the overall customer experience.
- Stay updated on product knowledge, promotions, and company policies to effectively assist customers and train team members.
- Uphold and enforce store policies and procedures to ensure a safe and secure environment for customers and employees.
- Maintain accurate records and reports related to store support activities.
- Assist in the hiring and onboarding process for new store support associates.
- Continuously seek opportunities to improve processes and procedures to increase efficiency and productivity.
Knowledge Of Retail Operations: The Store Support Lead Should Have A Strong Understanding Of Retail Operations, Including Inventory Management, Merchandising, And Customer Service.
Leadership Experience: Candidates Should Have Previous Experience In A Leadership Role, Preferably In A Retail Setting. They Should Be Able To Effectively Manage And Motivate A Team To Achieve Operational And Sales Goals.
Strong Communication Skills: As A Store Support Lead, Effective Communication With Both Customers And Team Members Is Essential. Candidates Should Have Excellent Verbal And Written Communication Skills To Ensure Clear And Consistent Messaging.
Organizational Skills: The Store Support Lead Will Be Responsible For Overseeing Various Tasks And Projects, So Strong Organizational Skills Are Crucial. Candidates Should Be Able To Prioritize Tasks, Delegate Responsibilities, And Manage Their Time Effectively.
Problem-Solving Abilities: In A Retail Environment, Unexpected Challenges And Issues Can Arise. The Store Support Lead Should Have Strong Problem-Solving Abilities To Handle These Situations Effectively And Find Appropriate Solutions To Ensure Smooth Store Operations.
Communication
Time Management
Team Management
Problem Solving
Leadership
Inventory Control
customer service
Merchandising
Cash Handling
Sales Analysis
Organization
Training and Development
Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Store Support Lead in Columbus, OH, USA is $27,000 to $40,000 per year. This may vary based on individual qualifications, experience, and the specific company or store the individual is working for.
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Kohl's Corp. owns and operates family-oriented department stores. It offers exclusive brand apparel, shoes, accessories and home & beauty products through its department stores. The company's stores offer apparel, footwear and accessories for women, men and children; soft home products, such as sheets and pillows and house wares targeted to middle-income customers. Its stores generally carry a consistent merchandise assortment with some differences attributable to regional preferences.
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