Desktop Support Specialist

The Desktop Support Specialist will be responsible for providing overall technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. Evaluate and prioritize incoming ticket requests for assistance, update tickets with accurate and timely status. Install, modify, and repair computer hardware/software, which includes the set- up of new equipment. Create/update documentation of Standard Operation Procedures for the IT Department and in support of end users. Work with other team members and status management to meet departmental performance goals.

According to JobzMall, the average salary range for a Desktop Support Specialist in 2700 Merced St, San Leandro, CA 94577, USA is $45,000 to $60,000 per year. This range may vary depending on the individual's qualifications, experience, and employer.

Harris Corporation was an American technology company, defense contractor and information technology services provider that produces wireless equipment, tactical radios, electronic systems, night vision equipment and both terrestrial and spaceborne antennas for use in the government, defense and commercial sectors. They specialize in surveillance solutions, microwave weaponry, and electronic warfare. In 2019, it merged with L3 Technologies to form L3Harris Technologies.