
IT Support Analyst - SharePoint
Manage the creation of the new SharePoint instance. Define, setup, and maintain the layout/folder structure, data content/management, document labeling. Act as a Business Unit Sponsor (BUS). Interface with internal and external program staff to provide access to program data via collaboration tools. Help with external account requests, yearly renewal questions, and access issues. Create and maintain the various collaboration solutions. Successfully respond to user requests for assistance via ServiceNow incidents. Collaborate on architecture upgrades and consolidations. Analyze user requests and incidents to determine level of complexity and the priority. Identify and implement resolutions. Provide solutions to a variety of technical problems of moderate scope and complexity. Many issues are non-standard and require involved research and investigation work. Work under general supervision only. Take general direction and make independent decisions to implement.
Familiarity with Service Central incident management processes
Proven strong analytical and problem-solving skills demonstrated through related work/school experience
Experience working with Oracle, EPDM and other applications
HTML or some software development background highly desired
MS Word
Time Management Skills
SharePoint administration
MS Excel skills
Desktop support skills
Driven and self-motivated
Prioritizing skills
Adaptability
Problem-solving and resourcefulness
Detail Oriented and Organized
Verbal and Written Communication
Multi tasker
According to JobzMall, the average salary range for a IT Support Analyst - SharePoint in 1111 Lockheed Martin Way, Sunnyvale, CA 94089, USA is $69,000 to $87,000. This range is based on the salaries reported by individuals with this job title, ranging from entry-level positions to more experienced roles. The range can vary depending on the experience and qualifications of the individual.
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Lockheed Martin Corporation is an American global aerospace, defense, security, and advanced technologies company with worldwide interests. It was formed by the merger of Lockheed Corporation with Martin Marietta in March 1995.

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