Head of Customer Success

M&T Bank is looking for an experienced and motivated Head of Customer Success to join our team and lead the way in delivering the best customer experience possible. In this role, you will be responsible for creating and executing strategies to ensure our customers have a positive experience with our products and services. We are looking for an individual with a passion for customer service and a keen eye for detail.The ideal candidate will have a minimum of 5 years of customer success leadership experience, an in-depth understanding of customer journey principles, and a proven track record of delivering customer success initiatives. You should be an excellent communicator, have a positive attitude, and be able to work in a fast-paced environment.If you are passionate about customer service and are looking for an opportunity to make an impact in a growing organization, we want to hear from you.

Responsibilities:

1. Develop and execute strategies to drive customer success
2. Develop customer journey principles to improve customer experience
3. Develop and monitor customer success initiatives
4. Monitor customer feedback and address any customer complaints
5. Analyze customer data to identify areas of improvement
6. Develop customer service standards and protocols
7. Collaborate with other departments to ensure customer needs are met
8. Ensure customer inquiries are answered in a timely manner
9. Provide guidance and support to team members
10. Identify opportunities for customer retention and loyalty

According to JobzMall, the average salary range for a Head of Customer Success in Buffalo, NY, USA is between $72,000 and $115,000 per year. This range can vary depending on the experience of the individual, the size of the company, and the industry. The salary range can also be impacted by the location, cost of living, and the job market in the area.

M&T Bank Corporation is a regional financial services company with more than $115 billion in assets. They provide banking, insurance, investments, mortgage and commercial financial services through more than 750 branches, 1800 ATMs, and a variety of online and mobile services.