Marriott International

Guest Experience Expert Concierge

Marriott International

Boston, MA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

We are looking for a talented and passionate Guest Experience Expert Concierge to join the Marriott International family! This is an outstanding opportunity for someone who is driven to provide outstanding service and wants to be part of a world-renowned hospitality brand. As Guest Experience Expert Concierge, you will be responsible for providing exceptional service to guests as well as colleagues. You will be expected to understand the needs of each guest and provide them with personalised service. You will also be responsible for providing efficient, accurate, and courteous information to guests.To be successful in this role, you must have excellent communication and customer service skills, as well as the ability to work well independently and as part of a team. A high level of discretion and professionalism is essential, as well as the ability to handle difficult situations with tact and diplomacy. You must also be able to remain calm under pressure and possess a knowledge of the surrounding area. Previous experience working as a concierge is highly desirable.

Where is this job?
This job is located at Boston, MA, USA
Job Qualifications
  • Excellent Communication And Interpersonal Skills.

  • Excellent Customer Service Skills

  • Ability To Work In A Fast-Paced Environment

  • Excellent Problem-Solving Skills

  • Computer Proficiency

  • Ability To Multi-Task And Prioritize Tasks

  • Knowledge Of Local Attractions And Services

  • Knowledge Of Marriott International Services

Required Skills
  • Communication

  • Time Management

  • Multitasking

  • customer service

  • Hospitality

  • Collaboration

  • confidence

  • Empathy

  • Patience

  • Problem-Solving

  • Discretion

  • Adaptability

  • Professionalism

  • Organizational

  • Interpersonal

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • flexibility

  • Teamwork

  • Positive Attitude

Compensation

According to JobzMall, the average salary range for a Guest Experience Expert Concierge in Boston, MA, USA is $39,238 - $59,858 per year. This range may vary depending on experience, education, and other qualifications.

Additional Information
Marriott International is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 23rd, 2023
Apply BeforeMay 22nd, 2025
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About Marriott International

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 6,500 properties in 30 leading hotel brands spanning 127 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world.

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