Audio Visual Technician and User Support Specialist

Are you passionate about technology and its role in healthcare? Do you have experience in audiovisual systems and providing technical support? Massachusetts General Hospital is seeking a skilled and dedicated Audio Visual Technician and User Support Specialist to join our dynamic team. In this role, you will play a critical role in ensuring that our hospital's audiovisual systems and technology are functioning smoothly, and provide technical support to our staff and patients. We are looking for a detail-oriented and customer-focused individual with a strong understanding of audiovisual systems, excellent communication skills, and the ability to troubleshoot and problem-solve effectively. If you are ready to take on this exciting challenge and make a meaningful impact in the healthcare industry, we encourage you to apply today.

1. Manage and maintain all audiovisual systems throughout the hospital, ensuring they are functioning properly and meeting the needs of staff and patients.
2. Provide technical support and troubleshooting for all audiovisual systems, including but not limited to projectors, video conferencing equipment, and digital signage.
3. Collaborate with IT and other departments to integrate and update audiovisual systems as needed.
4. Train and educate staff on how to use audiovisual equipment and troubleshoot basic technical issues.
5. Serve as the main point of contact for any audiovisual-related issues or requests, responding promptly and resolving issues in a timely manner.
6. Conduct regular maintenance and repairs on audiovisual equipment to ensure optimal performance.
7. Stay up-to-date on industry trends and advancements in audiovisual technology, making recommendations for improvements and upgrades.
8. Create and maintain documentation and guidelines for the use of audiovisual equipment and systems.
9. Coordinate and assist with the setup and operation of audiovisual equipment for hospital events and meetings.
10. Provide exceptional customer service and support to all users of audiovisual systems, including patients, staff, and visitors.
11. Collaborate with vendors and service providers to ensure timely and efficient resolution of any technical issues.
12. Adhere to hospital policies and procedures related to technology and equipment usage, maintenance, and security.
13. Maintain inventory and stock of audiovisual equipment and supplies, coordinating with procurement as needed.
14. Proactively identify and address potential issues or areas for improvement in the hospital's audiovisual systems.
15. Assist with special projects or initiatives related to audiovisual technology and support as assigned by supervisor.

According to JobzMall, the average salary range for a Audio Visual Technician and User Support Specialist in Waltham, MA, USA is between $45,000 and $60,000 per year. This may vary depending on experience, education, and specific job responsibilities.

Massachusetts General Hospital (Mass General or MGH) is the original and largest teaching hospital of Harvard Medical School located in the West End neighborhood of Boston, Massachusetts, United States. It is the third-oldest general hospital in the United States and has a capacity of 999 beds. With Brigham and Women's Hospital, it is one of the two founding members of Mass General Brigham (formerly known as Partners HealthCare), the largest healthcare provider in Massachusetts. Massachusetts General Hospital houses the largest hospital-based research program in the world, the Mass General Research Institute currently ranked as the eighth-best hospital in the United States by U.S. News & World Report.