Patient Escort Associate
Are you passionate about providing exceptional patient care? Do you have a strong attention to detail and a friendly, welcoming demeanor? Massachusetts General Hospital is seeking a Patient Escort Associate to join our team and play a crucial role in ensuring the comfort and safety of our patients. As a Patient Escort Associate, you will have the opportunity to interact with patients and their families, while assisting with their transportation needs throughout the hospital. If you are a compassionate and reliable individual with excellent communication skills, we encourage you to apply for this rewarding position.
- Transport patients safely and efficiently throughout the hospital, including to and from various departments and procedures.
- Provide exceptional customer service by greeting and interacting with patients and their families in a friendly and professional manner.
- Ensure patient comfort and safety by properly securing them in wheelchairs or stretchers and navigating them through the hospital.
- Maintain a high level of accuracy and attention to detail in all patient transportation requests and schedules.
- Collaborate with hospital staff to prioritize and fulfill patient transportation needs in a timely manner.
- Communicate any issues or concerns regarding patient transportation to appropriate staff members.
- Maintain a clean and organized work environment, including wheelchairs and stretchers.
- Adhere to all hospital policies and procedures, including infection control protocols.
- Participate in ongoing training and education to stay current on hospital procedures and safety protocols.
- Serve as a positive and professional representative of the hospital at all times.
High School Diploma Or Equivalent: A Minimum Educational Requirement For A Patient Escort Associate At Massachusetts General Hospital Is A High School Diploma Or Equivalent. This Ensures That The Candidate Has A Basic Level Of Education And Can Effectively Communicate With Patients, Visitors, And Hospital Staff.
Previous Customer Service Experience: Patient Escort Associates Are Responsible For Providing A Positive And Welcoming Experience For Patients And Visitors. Previous Customer Service Experience, Preferably In A Healthcare Setting, Demonstrates The Candidate's Ability To Handle Difficult Situations, Remain Calm Under Pressure, And Maintain A Professional Demeanor.
Basic Knowledge Of Medical Terminology: A Basic Understanding Of Medical Terminology Is Essential For A Patient Escort Associate. This Knowledge Allows Them To Communicate Effectively With Medical Staff And Understand The Needs Of Patients, Which May Include Assisting With Medical Equipment Or Providing Directions To Different Departments.
Physical Stamina And Ability To Lift: Patient Escort Associates Are Required To Push Patients In Wheelchairs Or Transport Them On Stretchers Throughout The Hospital. This Requires Physical Stamina And The Ability To Lift A Certain Amount Of Weight. Candidates Should Be Able To Lift At Least 50 Pounds And Be Physically Fit To Handle The Demands Of The Job.
Teamwork And Interpersonal Skills: Patient Escort Associates Work Closely With Other Hospital Staff, Including Nurses, Doctors, And Other Support Staff. They Must Have Strong Teamwork And Interpersonal Skills To Effectively Communicate And Collaborate With Others In A Fast-Paced And Dynamic Environment. This Also Includes The Ability To Work Well Under Pressure And Adapt To Changing Situations.
Communication
Time Management
Multitasking
Interpersonal skills
Compassion
customer service
Medical Terminology
Patient care
Teamwork
Problem-Solving
Mobility Assistance
Organ
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-making
According to JobzMall, the average salary range for a Patient Escort Associate in Waltham, MA, USA is $31,000-$36,000 per year. This may vary depending on the specific company, experience level, and other factors such as benefits and bonuses.
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Massachusetts General Hospital (Mass General or MGH) is the original and largest teaching hospital of Harvard Medical School located in the West End neighborhood of Boston, Massachusetts, United States. It is the third-oldest general hospital in the United States and has a capacity of 999 beds. With Brigham and Women's Hospital, it is one of the two founding members of Mass General Brigham (formerly known as Partners HealthCare), the largest healthcare provider in Massachusetts. Massachusetts General Hospital houses the largest hospital-based research program in the world, the Mass General Research Institute currently ranked as the eighth-best hospital in the United States by U.S. News & World Report.
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