Patient Financial Assistance

Massachusetts General Hospital (MGH) is seeking an enthusiastic and dedicated Patient Financial Assistance professional to join our team. The Patient Financial Assistance team is responsible for helping our patients manage their financial responsibilities, ensuring their access to the highest quality care. In this role, you will be responsible for providing financial assistance services to our patients, including financial counseling, payment plan assistance, and eligibility determination for financial assistance programs.This is an exciting opportunity to help make a difference in the lives of our patients. To be successful, you should have a compassionate and patient-centered approach, excellent communication and organizational skills, and a commitment to helping those in need. A minimum of a Bachelor's degree in a related field and previous experience in financial assistance or customer service is required. If you have a passion for helping others and are looking for an opportunity to make a difference, we want to hear from you!

Responsibilities:

1. Provide financial assistance services to MGH patients, including financial counseling, payment plan assistance, and eligibility determination for financial assistance programs.
2. Demonstrate a compassionate and patient-centered approach in all interactions with MGH patients.
3. Ensure prompt and accurate resolution of patient financial inquiries.
4. Maintain an organized filing system for patient financial records.
5. Prepare monthly financial assistance activity reports.
6. Remain up-to-date on MGH financial assistance policies and procedures.
7. Effectively communicate with patients to ensure a positive experience.
8. Collaborate with other members of the Patient Financial Assistance team to ensure timely resolution of patient inquiries.
9. Utilize various software programs to accurately process patient financial information.
10. Follow all state and federal regulations and guidelines related to patient financial assistance.

According to JobzMall, the average salary range for a Patient Financial Assistance in Boston, MA, USA is between $35,000 and $62,000 per year. The exact salary will depend on factors such as experience, qualifications and the company.

Massachusetts General Hospital (Mass General or MGH) is the original and largest teaching hospital of Harvard Medical School located in the West End neighborhood of Boston, Massachusetts, United States. It is the third-oldest general hospital in the United States and has a capacity of 999 beds. With Brigham and Women's Hospital, it is one of the two founding members of Mass General Brigham (formerly known as Partners HealthCare), the largest healthcare provider in Massachusetts. Massachusetts General Hospital houses the largest hospital-based research program in the world, the Mass General Research Institute currently ranked as the eighth-best hospital in the United States by U.S. News & World Report.