Patient Financial Assistance Representative

Are you a compassionate and detail-oriented individual looking to make a difference in the lives of patients? Massachusetts General Hospital is seeking a Patient Financial Assistance Representative to join our team. In this role, you will play a vital role in helping patients navigate the complex world of healthcare costs and financial assistance options. If you have excellent communication and problem-solving skills and a strong understanding of insurance and financial assistance programs, we encourage you to apply. Join us in our mission to provide exceptional care for our patients and their families.

1. Act as a liaison between patients and insurance companies to ensure accurate billing and payment processes.
2. Assist patients in understanding their insurance coverage and potential financial assistance options.
3. Educate patients on available resources and programs to help alleviate financial burden related to healthcare costs.
4. Review and verify patient insurance information and communicate any discrepancies or issues to the appropriate parties.
5. Collaborate with other hospital departments to resolve billing and insurance-related issues for patients.
6. Keep up-to-date on insurance and financial assistance policies and procedures, and communicate any changes or updates to team members.
7. Maintain accurate and detailed records of patient interactions and financial assistance applications.
8. Provide compassionate and empathetic support to patients and their families during the financial assistance process.
9. Identify and escalate any potential issues or barriers to receiving financial assistance for patients.
10. Attend training sessions and meetings to continuously improve knowledge and skills related to insurance and financial assistance processes.
11. Communicate effectively with patients, colleagues, and insurance companies to ensure timely and accurate resolution of financial assistance inquiries.
12. Maintain patient confidentiality and adhere to all HIPAA regulations.
13. Adhere to hospital policies and procedures related to patient financial assistance.
14. Collaborate with the billing department to ensure accurate and timely submission of claims to insurance companies.
15. Provide exceptional customer service to patients and their families, ensuring a positive experience throughout the financial assistance process.

According to JobzMall, the average salary range for a Patient Financial Assistance Representative in Boston, MA, USA is between $17 and $25 per hour, with a median salary of $21 per hour. This can vary depending on factors such as experience, education, and specific job responsibilities. Some individuals in this role may also receive benefits such as health insurance and retirement plans.

Massachusetts General Hospital (Mass General or MGH) is the original and largest teaching hospital of Harvard Medical School located in the West End neighborhood of Boston, Massachusetts, United States. It is the third-oldest general hospital in the United States and has a capacity of 999 beds. With Brigham and Women's Hospital, it is one of the two founding members of Mass General Brigham (formerly known as Partners HealthCare), the largest healthcare provider in Massachusetts. Massachusetts General Hospital houses the largest hospital-based research program in the world, the Mass General Research Institute currently ranked as the eighth-best hospital in the United States by U.S. News & World Report.