Reference Librarian for Outreach and Engagement

We are looking for an enthusiastic, highly organized, and detail-oriented Reference Librarian for Outreach and Engagement to join the Libraries at Massachusetts General Hospital. The successful candidate will provide a variety of library services to staff, faculty, students, and other patrons of the hospital. This position requires a strong commitment to customer service, excellent communication and problem-solving skills, and knowledge of library information systems and techniques. The ideal candidate will have a passion for providing service to library users and an enthusiasm for learning new technologies and techniques. The position requires a Master’s Degree in Library Science from an ALA accredited program, as well as a minimum of one year of experience in an academic or health sciences library. Knowledge of medical terminologies and the hospital environment is a plus.

Responsibilities:

1. Provide exceptional customer service to library users, including staff, faculty, students, and other patrons of the hospital.
2. Utilize library information systems and techniques to meet user needs.
3. Develop educational programs and outreach initiatives to support library users.
4. Develop and maintain reference and instructional materials.
5. Assist library users in utilizing library resources.
6. Monitor and evaluate library services and usage.
7. Investigate and resolve customer complaints.
8. Collaborate with library staff to ensure quality library services.
9. Keep abreast of new technologies and techniques related to libraries.
10. Maintain knowledge of medical terminologies and the hospital environment.

According to JobzMall, the average salary range for a Reference Librarian for Outreach and Engagement in Boston, MA, USA is $50,000 - $75,000 per year.

Massachusetts General Hospital (Mass General or MGH) is the original and largest teaching hospital of Harvard Medical School located in the West End neighborhood of Boston, Massachusetts, United States. It is the third-oldest general hospital in the United States and has a capacity of 999 beds. With Brigham and Women's Hospital, it is one of the two founding members of Mass General Brigham (formerly known as Partners HealthCare), the largest healthcare provider in Massachusetts. Massachusetts General Hospital houses the largest hospital-based research program in the world, the Mass General Research Institute currently ranked as the eighth-best hospital in the United States by U.S. News & World Report.