Massachusetts General Hospital

Boston, MA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you passionate about providing exceptional service and making a positive impact in a healthcare setting? Massachusetts General Hospital is seeking a dedicated Tray Line Server to join our team. As a Tray Line Server, you will play a vital role in delivering nutritious meals to our patients and ensuring their dietary needs are met. We are looking for individuals who are reliable, detail-oriented, and possess excellent communication skills. If you are ready to be part of an organization that values teamwork and patient-centered care, we encourage you to apply for this rewarding position.

  1. Prepare and assemble trays according to dietary restrictions and menu specifications.
  2. Ensure all food items are handled and stored properly to maintain quality and safety standards.
  3. Communicate effectively with patients and healthcare staff to ensure accurate and timely delivery of meals.
  4. Monitor and record patient meal preferences and special requests.
  5. Collaborate with the dietary team to ensure proper inventory and ordering of food supplies.
  6. Follow strict sanitation and food safety protocols to maintain a clean and hygienic work environment.
  7. Adapt to changing patient needs and adjust meal preparations accordingly.
  8. Maintain a positive and professional demeanor while interacting with patients and colleagues.
  9. Attend training and meetings to stay updated on hospital policies and procedures.
  10. Demonstrate a strong understanding of dietary restrictions and be able to provide alternative options for patients with specific needs.
  11. Handle any patient complaints or concerns in a prompt and professional manner.
  12. Ensure timely delivery of meals to patients, prioritizing urgent and critical orders.
  13. Work efficiently and effectively in a fast-paced environment to meet daily meal service deadlines.
  14. Report any equipment malfunctions or maintenance needs to the appropriate department.
  15. Continuously strive to improve processes and procedures to enhance patient satisfaction and quality of service.
Where is this job?
This job is located at Boston, MA, USA
Job Qualifications
  • High School Diploma Or Equivalent: A Minimum Educational Requirement For A Tray Line Server At Massachusetts General Hospital Is A High School Diploma Or Equivalent. This Ensures Basic Literacy And Numeracy Skills, Which Are Necessary For Accurately Recording Orders And Calculating Meal Portions.

  • Food Service Experience: Previous Experience In A Food Service Setting Is Often Preferred For A Tray Line Server Position. This Can Include Work In A Restaurant, Cafeteria, Or Other Healthcare Facility. Having Prior Experience Can Demonstrate A Basic Understanding Of Food Safety And Customer Service.

  • Knowledge Of Food Safety Regulations: A Tray Line Server Should Have A Working Knowledge Of Food Safety Regulations And Guidelines, Such As Those Set By The Food And Drug Administration (Fda) And The Centers For Disease Control And Prevention (Cdc). This Includes Proper Handling, Storage, And Temperature Control Of Food Items.

  • Multitasking And Time Management Skills: Working In A Fast-Paced Environment, A Tray Line Server Must Be Able To Multitask And Manage Their Time Effectively. This Includes Keeping Track Of Multiple Orders, Preparing Meals In A Timely Manner, And Ensuring All Items Are Properly Labeled.

  • Physical Stamina: The Role Of A Tray Line Server Can Be Physically Demanding, Requiring Standing For Long Periods, Lifting And Carrying Heavy Trays, And Repetitive Tasks. Therefore, Candidates For This Position Should Have Physical Stamina And Be Able To Perform The Tasks Required Without Difficulty.

Required Skills
  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Food safety

  • Teamwork

  • Sanitation

  • Adaptability

  • Portion Control

  • Menu Knowledge

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Tray Line Server in Boston, MA, USA is between $27,000 and $33,000 per year. This can vary depending on factors such as experience, location, and the specific company or organization the Tray Line Server is employed by.

Additional Information
Massachusetts General Hospital is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 29th, 2024
Apply BeforeMay 22nd, 2025
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About Massachusetts General Hospital

Massachusetts General Hospital (Mass General or MGH) is the original and largest teaching hospital of Harvard Medical School located in the West End neighborhood of Boston, Massachusetts, United States. It is the third-oldest general hospital in the United States and has a capacity of 999 beds. With Brigham and Women's Hospital, it is one of the two founding members of Mass General Brigham (formerly known as Partners HealthCare), the largest healthcare provider in Massachusetts. Massachusetts General Hospital houses the largest hospital-based research program in the world, the Mass General Research Institute currently ranked as the eighth-best hospital in the United States by U.S. News & World Report.

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