Representative, Customer Experience

Are you passionate about providing exceptional customer service and making a positive impact in people's lives? Do you thrive in a fast-paced and dynamic work environment? If so, we have an exciting opportunity for you to join our team as a Representative, Customer Experience at Molina Healthcare.As a Representative, Customer Experience, you will be the first point of contact for our members, providing them with support and guidance to ensure they receive the best possible experience with our healthcare services. You will use your excellent communication and problem-solving skills to address their needs and concerns, while also promoting our company's values and goals.To excel in this role, you must possess a strong customer service mindset, be empathetic and understanding, and have the ability to work well under pressure. Additionally, a high school diploma or equivalent is required, and previous experience in a customer service role is highly preferred.Join us in our mission to provide quality healthcare to our members and make a meaningful difference in their lives. Apply now and become a part of the Molina Healthcare family!

1. Serve as the first point of contact for members, providing exceptional customer service and support.
2. Utilize excellent communication skills to effectively address member needs and concerns.
3. Demonstrate empathy and understanding towards members to ensure a positive experience.
4. Promote company values and goals through interactions with members.
5. Provide guidance and assistance to members in navigating healthcare services.
6. Utilize problem-solving skills to resolve member issues and escalate as needed.
7. Maintain a positive and professional demeanor at all times.
8. Work efficiently and effectively in a fast-paced and dynamic work environment.
9. Prioritize and manage workload to meet performance metrics and goals.
10. Collaborate with team members and other departments to ensure timely and accurate resolution of member issues.
11. Maintain confidentiality and adhere to HIPAA regulations when handling sensitive member information.
12. Continuously strive to improve customer service processes and procedures.
13. Complete all required training and stay updated on company policies and procedures.
14. Represent the company in a positive and professional manner at all times.
15. Adhere to all company and industry regulations and standards.
16. Maintain accurate and detailed records of member interactions and issue resolution.
17. Follow up with members as needed to ensure satisfaction.
18. Continuously strive to meet and exceed customer satisfaction goals.
19. Collaborate with management to identify and implement strategies for improving customer experience.
20. Embrace the company's mission and values, and actively contribute to making a positive impact in members' lives.

According to JobzMall, the average salary range for a Representative, Customer Experience in Los Angeles, CA, USA is approximately $46,000-$57,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer additional benefits such as bonuses or commission.

Molina Healthcare is a managed care company headquartered in Long Beach, California, United States. The company provides health insurance to individuals through government programs such as Medicaid and Medicare.