Associate Customer Success Manager

San Carlos, CA, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Natera is seeking an experienced, customer-centric Associate Customer Success Manager to join our team. The ideal candidate is an organized, data-driven professional with exceptional problem-solving skills and a passion for delivering positive customer experiences. The Associate Customer Success Manager will be responsible for onboarding new customers and providing comprehensive support to ensure customer success. This role requires a unique blend of technical aptitude and strong interpersonal skills, as the successful candidate will be expected to proactively reach out to customers, build relationships, and provide guidance throughout their journey.To be successful in this role, you should have a Bachelor’s degree in Business, Marketing, or a related field, plus at least one year of experience in a customer-facing role. You should also possess excellent communication and problem-solving skills, and a deep understanding of customer journey mapping and customer success best practices. The ability to work in a fast-paced environment with tight deadlines is essential.If you’re a customer-focused professional with the drive to help our customers succeed, we’d love to hear from you!

Responsibilities: • Onboard new customers and provide comprehensive support to ensure customer success • Proactively reach out to customers, build relationships, and provide guidance throughout their journey • Monitor and track customer success initiatives and outcomes • Analyze customer feedback and provide actionable insights • Resolve customer issues and inquiries in a timely and professional manner • Keep abreast of industry trends and best practices in customer success • Work closely with cross-functional teams to ensure customer satisfaction • Create and maintain customer journey maps • Prepare and present customer success reports to stakeholders • Develop and implement strategies to improve customer retention and engagement

Where is this job?

This job is located at San Carlos, CA, USA

Job Qualifications

Strong Written And Verbal Communication Skills
Demonstrated Ability To Understand Customer Needs
Ability To Develop Strong Relationships With Customers
Excellent Problem-Solving And Analytical Skills
Knowledgeable In Customer Service Best Practices
Experience In Customer Relationship Management (Crm) Systems
Knowledge Of Sales Automation Software
Bachelor’s Degree In Business Or Related Field

Required Skills

Communication
Negotiation
Listening
Technical
Collaboration
Empathy
Analytical
Problem-Solving
Adaptability
Organizational
Project-management
Time-Management
Customer-Service
Conflict-Resolution
Relationship-Building

Soft Skills

Communication
Conflict Resolution
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Decision-making

Compensation

According to JobzMall, the average salary range for a Associate Customer Success Manager in San Carlos, CA, USA is between $80,000 and $90,000. This range can vary depending on experience, qualifications, and other factors.

Additional Information

Natera is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedNovember 22nd, 2023

Apply BeforeMay 22nd, 2025

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