Patient Success Specialist

Remote

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to Natera, where we are dedicated to improving the lives of patients through innovative genetic testing and personalized healthcare solutions. As a Patient Success Specialist, you will play a crucial role in ensuring the success and satisfaction of our patients by providing exceptional customer service and support. We are seeking a compassionate and driven individual with a strong background in healthcare and a passion for making a positive impact in people's lives. If you are a team player with excellent communication skills and a desire to work in a fast-paced and dynamic environment, we would love to have you join our team.

Provide exceptional customer service and support to patients, ensuring their satisfaction with Natera's genetic testing and healthcare solutions
Maintain a compassionate and empathetic attitude towards patients, understanding the sensitivity of genetic testing and its impact on their lives
Utilize strong communication skills to effectively address and resolve patient inquiries and concerns
Collaborate with other team members to ensure a seamless and efficient patient experience
Stay up-to-date on Natera's products and services in order to accurately and confidently assist patients
Document patient interactions and keep detailed records of any issues or concerns
Adhere to all company policies and procedures, including HIPAA regulations, to maintain patient privacy and confidentiality
Identify and escalate any potential issues or customer service trends to management for resolution
Continuously seek ways to improve the patient experience and provide feedback to management on potential improvements
Attend trainings and meetings as necessary to stay informed on company updates and advancements in genetic testing and healthcare solutions.

Where is this job?

This job opening is listed as 100% remote

Job Qualifications

Bachelor's Degree In A Related Field Such As Healthcare, Psychology, Or Business Administration.
Minimum Of 2-3 Years Of Experience In A Customer Service Or Patient Support Role In The Healthcare Industry.
Strong Communication Skills, Both Written And Verbal, With The Ability To Empathize And Effectively Communicate With Patients.
Knowledge Of Medical Terminology And Understanding Of Healthcare Regulations And Compliance.
Ability To Multitask And Prioritize Tasks In A Fast-Paced, Dynamic Environment While Maintaining Attention To Detail.

Required Skills

Data Entry
Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Empathy
Problem-Solving
Adaptability
Patient Advocacy
Organ

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Patient Success Specialist is $40,000-$60,000 per year. However, this can vary depending on factors such as location, experience, and the specific company or healthcare organization. Some Patient Success Specialists may also receive bonuses or commission based on their performance.

Additional Information

Natera is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedSeptember 12th, 2024

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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