Patient Success Specialist (PX)

Remote

Full-TimeDepends on ExperienceMid-LevelHigh school or equivalent

Job Description

Are you passionate about making a positive impact in the lives of patients? Are you a compassionate and empathetic individual with a strong background in customer service? If so, we have an exciting opportunity for you to join our team as a Patient Success Specialist at Natera!As a Patient Success Specialist, you will play a vital role in providing exceptional support to our patients and ensuring their success throughout their healthcare journey. This is a highly rewarding position where you will have the opportunity to directly contribute to improving the lives of our patients.To excel in this role, we are looking for individuals who possess excellent communication skills, have a strong understanding of the healthcare industry, and are dedicated to delivering exceptional customer service. If you are a team player with a positive attitude and a drive to make a difference, we encourage you to apply for this position and join our mission to revolutionize healthcare.

Provide exceptional support to patients throughout their healthcare journey.
Communicate effectively with patients, healthcare providers, and internal team members.
Demonstrate empathy and compassion towards patients.
Understand and stay up-to-date on the healthcare industry.
Deliver exceptional customer service to ensure patient satisfaction.
Act as a liaison between patients and healthcare providers to ensure smooth communication and coordination of care.
Proactively identify and address patient needs and concerns.
Maintain accurate and detailed records of patient interactions and progress.
Collaborate with team members to develop and implement strategies for improving patient success.
Stay current on company products and services to effectively assist patients.
Participate in training and continuous education to enhance skills and knowledge.
Maintain confidentiality and adhere to HIPAA regulations.
Foster a positive and supportive team environment.
Contribute to the company's mission of revolutionizing healthcare.

Where is this job?

This job opening is listed as 100% remote

Job Qualifications

Strong Communication Skills: A Patient Success Specialist Must Have Excellent Communication Skills, Both Written And Verbal, To Effectively Interact With Patients And Healthcare Providers.
Empathy And Compassion: This Role Requires A High Level Of Empathy And Compassion Towards Patients Who May Be Going Through A Difficult Time. A Successful Px Specialist Should Be Able To Listen Actively And Offer Emotional Support To Patients.
Attention To Detail: As A Patient Success Specialist, Attention To Detail Is Crucial In Accurately Documenting Patient Information And Ensuring That All Necessary Steps Are Taken To Ensure Patient Satisfaction.
Multitasking Abilities: This Role Involves Juggling Multiple Tasks And Responsibilities, Such As Scheduling Appointments, Following Up With Patients, And Coordinating With Healthcare Providers. The Ability To Multitask Efficiently Is Essential For Success In This Role.
Knowledge Of Healthcare Industry: A Patient Success Specialist Should Have A Good Understanding Of The Healthcare Industry, Including Medical Terminology, Insurance Processes, And Hipaa Regulations. This Knowledge Will Help Them Effectively Navigate And Support Patients In Their Healthcare Journey.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
customer service
Critical Thinking
Active listening
Empathy
Organization
Problem-Solving
Adaptability
Relationship-Building

Soft Skills

Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Patient Success Specialist (PX) is between $45,000 to $60,000 per year. However, this can vary depending on factors such as location, experience, and the specific company or healthcare organization. Some Patient Success Specialists may also receive additional benefits such as healthcare benefits and bonuses.

Additional Information

Natera is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 7th, 2025

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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