Application Support Specialist

Fishers, IN, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Do you have a passion for problem solving and experience in application support? Are you motivated by helping others? We are looking for a talented Application Support Specialist to join our team at Nelnet.As a valued member of our team, you will be responsible for providing technical support and guidance to our customers. You will be the go-to person for application issues and will be expected to troubleshoot and resolve any issues that may arise.To be successful in this role, you should have a strong understanding of applications and the ability to quickly identify and solve problems. You should also be able to communicate technical issues to customers in an easy-to-understand manner.We’re looking for someone with:• At least 5 years of experience in application support• A strong understanding of software development life cycles• Excellent customer service and communication skills• The ability to multitask and manage multiple projects• The ability to work independently with minimal supervisionIf you’re driven, detail-oriented, and have a passion for problem-solving, we’d love to have you join our team!

Responsibilities:

Provide technical support and guidance to customers regarding application issues.
Troubleshoot and resolve any issues that may arise.
Identify and quickly solve problems.
Communicate technical issues to customers in an easy-to-understand manner.
Monitor and manage multiple projects.
Work independently with minimal supervision.
Stay up-to-date with the latest application support technologies and trends.
Develop and maintain relationships with stakeholders.
Follow established procedures and protocols for application support.
Provide training and support to end users.

Where is this job?

This job is located at Fishers, IN, USA

Job Qualifications

Attention To Detail
Proficiency In Microsoft Office Suite
Ability To Work Independently And In A Team Environment
Strong Problem-Solving And Analytical Skills
Excellent Verbal And Written Communication Skills
Experience With Customer Service
Knowledge Of Database/Systems Operations
Experience With Application Support And Troubleshooting

Required Skills

Documentation
Security
Testing
Networking
Troubleshooting
Debugging
Scripting
Incident Management
customer service
Automation
Monitoring
Problem-Solving
Analyzing
Configuration

Soft Skills

Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Critical thinking
Organizational skills
collaboration
Adaptability

Compensation

According to JobzMall, the average salary range for a Application Support Specialist in Fishers, IN, USA is $39,000-$56,000. This range can vary based on the experience and qualifications of the candidate.

Additional Information

Nelnet is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 20th, 2023

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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