Call Center Supervisor

Lincoln, NE, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

At Nelnet, we are looking for an experienced and motivated Call Center Supervisor to join our team. Our ideal candidate will have a customer-focused attitude and be committed to providing superior customer service. The Call Center Supervisor will be responsible for overseeing the day-to-day operations of the call center, managing staff, and ensuring customer satisfaction.The successful candidate must have a minimum of 3 years of supervisor experience in a call center environment. They must have excellent communication and interpersonal skills, with the ability to effectively manage and motivate staff. The ideal candidate should have a working knowledge of call center software and systems, as well as experience with problem solving and dispute resolution. Additionally, the successful candidate should have the ability to work in a fast-paced environment and handle a high volume of calls.If you believe you have the necessary qualifications and skills to excel in this role, we would love to hear from you!

Responsibilities:

Oversee the day-to-day operations of the call center, including managing staff and ensuring customer satisfaction.
Maintain a working knowledge of call center software and systems.
Monitor and review staff performance, providing feedback and coaching as necessary.
Troubleshoot and resolve customer issues in a timely and professional manner.
Manage incoming calls, providing guidance and support to staff.
Develop and implement policies and procedures to ensure customer service standards are met and exceeded.
Prepare and provide performance reports to upper management.
Monitor customer feedback and suggest improvements to customer service processes.
Develop and implement training and development programs for employees.
Ensure compliance with all applicable laws and regulations.

Where is this job?

This job is located at Lincoln, NE, USA

Job Qualifications

Ability To Work In A Fast-Paced Environment
Excellent Communication And Customer Service Skills
Knowledge Of Call Center Operations And Procedures
Proficiency In Microsoft Office
Supervisory Experience
Ability To Recognize And Analyze Customer Issues
Proven Ability To Motivate And Lead A Team
Knowledge Of Nelnet Products And Services

Required Skills

Quality Assurance
Performance Management
Training
Communication
Time Management
Coaching
Interpersonal skills
Leadership
Conflict Resolution
Listening
Motivation
Problem-Solving
Adaptability
Supervision
Organizational

Soft Skills

Communication
Decision Making
Leadership
Negotiation
Problem Solving
Time management
Interpersonal Skills
Organization
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Call Center Supervisor in Lincoln, NE, USA is $35,000-$42,000 per year. This salary range can vary depending on the employer, experience, and qualifications of the individual.

Additional Information

Nelnet is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 20th, 2023

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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