Call Center Supervisor

Indianapolis, IN, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

At Nelnet, we are looking for an experienced, customer-focused Call Center Supervisor to join our growing team. Our ideal candidate is an organized, detail-oriented individual with a passion for helping others and the ability to motivate and inspire a team. The Call Center Supervisor will be responsible for ensuring that our customers receive superior service and that team members are held to the highest customer service standards. The successful candidate must have at least 3 years of experience in a call center and/or customer service environment. A bachelor's degree in business or a related field is preferred but not required. The ability to motivate and coordinate a team of call center agents is essential, as is the ability to analyze data, solve problems, and generate reports. The Call Center Supervisor must also possess excellent communication and interpersonal skills, as well as the ability to maintain a professional demeanor in all customer interactions. If you are a passionate professional with a commitment to delivering outstanding customer service, we invite you to apply for the Call Center Supervisor position at Nelnet.

Responsibilities:

Lead and direct a team of call center agents and ensure they are held to the highest customer service standards.
Monitor call center operations, analyze data, and generate reports to improve customer experience.
Solve customer service-related problems and provide superior customer service.
Maintain a professional demeanor in all customer interactions.
Motivate and inspire a team to meet customer service goals.
Develop and implement training and development plans for call center agents.
Monitor customer feedback and suggest areas for improvement.
Ensure compliance with applicable laws and regulations.
Manage performance and attendance of team members.
Develop and maintain positive relationships with customers.

Where is this job?

This job is located at Indianapolis, IN, USA

Job Qualifications

Problem-Solving Skills
Excellent Communication Skills
Knowledge Of Call Center Operations And Procedures
Strong Customer Service Background
Experience With Customer Service Software And Databases
Familiarity With Nelnet's Services And Products
Ability To Work With A Diverse Range Of Customers
Strong Leadership And Management Skills

Required Skills

Quality Assurance
Planning
Communication
Coaching
Scheduling
Leadership
Conflict Resolution
Mentoring
Listening
organizing
Problem-Solving
Interpersonal
Analyzing
Facilitating
Delegating

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
self-motivation
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Call Center Supervisor in Indianapolis, IN, USA is between $17.31 and $20.43 per hour.

Additional Information

Nelnet is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 20th, 2023

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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